The tsunami of change washing over the landscape for CIOs can perhaps best be summed up by the phrase “digital enterprise”—a catchall term encompassing the fundamental redesign of business processes to adapt to big data, the Internet of Things, the consumerization of IT, cloud computing, and other developments.
The movement is nearly universal: in a recent Altimeter Group survey, 88 percent of “digital strategy executives interviewed said their organizations are undergoing formal digital transformation efforts this year.”
And there is no shortage of opinion about how this is reshaping and expanding the responsibilities of CIOs: a Google search for “CIO role digital enterprise” yields more than 920,000 results.
The Technology HR Managers Want Most February 24, 2015 No Comments
“‘What’s the one thing human resource information system (HRIS) managers hope to accomplish’ with new HR technology?,” Aliah D. Wright asked recently on SHRM.org.
This isn’t surprising, given the link between workplace technology and employee satisfaction. Wright quotes Debora Card, a partner at ISG: “As the ‘war for talent’ heats up, CEOs recognize that their employees—especially Millennials—expect their interactions with HR departments to be as easy and engaging as shopping on Amazon.”
Bombarded by rapidly changing business requirements and frustrated by the constraints of legacy management and control systems, the natural reaction of technology decision makers may be to rip out the big, old platform and replace it with a big, new one. But that isn’t always the best answer.
As Sanjay Srivastava and Gianni Giacomelli write in IndustryWeek (Separating Impact from Hype: How CFOs Achieve Technology ROI), ” A huge, multi-year implementation is no longer the only option available to leverage better technology. In fact, massive implementations can sometimes undermine actual business goals.”
The two authors ask why “so many companies reach the end of a multi-year deployment only to discover they are not materially better off than before, and that the world has moved on to the next big thing,” and contend this is because, in many instances, enterprises “implement a vast array of process and technology improvements rather than surgically target the actual drivers of desired business outcomes.” In other words, firms take a revolutionary “rip and replace” approach to large systems rather than implementing flexible, incremental answers to specific business needs.
MIT: Two Strategies CIOs Need to Deal With the “Biggest Technology Disruption Ever” February 11, 2015 1 Comment
“The Internet and e-commerce were major disruptors, but what we’re seeing now is the biggest disruption ever from a technology perspective.”
Those were the words (reflecting a notion previously explored here) of Adriana Karaboutis, CIO of Dell, discussing “what leading the digital enterprise means for today’s top IT executives” at last year’s MIT CIO Symposium. Karaboutis defines the current wave of technology disruption as everything from connected devices (the Internet of Things) and social media to wearables.
The panel focused on two strategies for addressing today’s unprecedented level of technological disruption: embracing digital technology in order to lead the change, and immersion in the customer experience in order to develop customer-centric technology processes.
Congratulations to CareTech Solutions – Named Best in KLAS for Seventh Straight Year February 10, 2015 No Comments
CareTech Solutions was recently named Best in KLAS (again) for healthcare IT outsourcing by KLAS Research. The 2014 award marks the seventh consecutive year that CareTech has been named a Best in KLAS category leader in IT outsourcing.
As reported, “CareTech’s top ranking for IT outsourcing (Extensive) is included in the ‘2014 Best in KLAS Software and Services’ report, intended to help healthcare providers identify the best healthcare vendors across multiple segments based on clients’ feedback.” The award is based on input from healthcare professionals and clinicians at thousands of hospitals, clinics and other facilities.
Responding to changing consumer expectations, price-sensitivity exacerbated by the great recession, and increasingly tech-savvy shoppers has forced broad and deep adoption of new technologies by retailers. Everyone knows that.
Most retailers by now have developed strategies for addressing mobile payments, personalization, beacons, omnichannel inventory management, big data analytics, showrooming, webrooming, and buy online / pick up in store—even if the processes and supporting technologies still sometimes have a few rough edges.
Early adopters are exploring strategies for incorporating the Internet of Things (IoT), 3D printing, virtual assistants, and same-day delivery.
Legacy Stability, Mobile Speed: How to Bridge the Technology Generation Gap January 27, 2015 No Comments
The need to enable rapid development of user-friendly, mobile-enabled applications that solve today’s business problems by accessing data from yesterday’s legacy software systems is challenging enterprise IT groups. Bridging the gap between these environments is “an evolution that IT organizations struggle to keep up with,” according to Ed Anuff.
Writing in WIRED magazine, Anuff contends in Reach Two-Speed IT with APIs that “To succeed, a new approach is required; one that enables agile and web-scale innovation so that IT can meet evolving business requirements while enabling existing systems to continue running reliably, efficiently, and securely.”
The IT Skills Enterprises Need Next January 20, 2015 No Comments
As the focus of IT departments shifts from providing information and infrastructure to improving business processes, the mix of skills they require is evolving as well.
Writing on ZDNet, Brian Sommer contends in As IT’s industrial age ends, the humanist era begins that:
“Systems of Record are giving way to Systems of Engagement. User Interfaces are being updated to permit a better User Experience. Cloud solutions are displacing on-premises applications. Lighter, leaner IT groups are using utility computing (e.g., public) cloud solutions. Developers are building mobile and e-commerce apps. The list just goes on and on.”