Legacy Stability, Mobile Speed: How to Bridge the Technology Generation Gap January 27, 2015 No Comments

The need to enable rapid development of user-friendly, mobile-enabled applications that solve today’s business problems by accessing data from yesterday’s legacy software systems is challenging enterprise IT groups. Bridging the gap between these environments is “an evolution that IT organizations struggle to keep up with,” according to Ed Anuff.

How to bridge the technology generation gapWriting in WIRED magazine, Anuff contends in Reach Two-Speed IT with APIs that “To succeed, a new approach is required; one that enables agile and web-scale innovation so that IT can meet evolving business requirements while enabling existing systems to continue running reliably, efficiently, and securely.”

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The IT Skills Enterprises Need Next January 20, 2015 No Comments

As the focus of IT departments shifts from providing information and infrastructure to improving business processes, the mix of skills they require is evolving as well.

Writing on ZDNet, Brian Sommer contends in As IT’s industrial age ends, the humanist era begins that:
Which IT skills will be vital in 2015?

“Systems of Record are giving way to Systems of Engagement. User Interfaces are being updated to permit a better User Experience. Cloud solutions are displacing on-premises applications. Lighter, leaner IT groups are using utility computing (e.g., public) cloud solutions. Developers are building mobile and e-commerce apps. The list just goes on and on.”

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Cloud Computing and Legacy Applications: Why an Evolutionary Approach Works Best January 13, 2015 No Comments

While change is a constant in IT,  there’s no question that the technology developments of the past couple of years and what’s in store for the coming year are…different. The confluence of cloud computing, BYOD, consumerization, shadow IT, low-code platforms, the Internet of Things (IoT), and big data, among other trends, is creating challenges that are bigger, faster, and more disruptive than ever before.

Mainframes remain vital in the cloud computing era

Image credit: Enterprise Tech

In IT Leadership 2.0: Transform Yourself or Fade Away on CIO Insight, Frank Wander writes:

“A giant wave is crashing over IT as we know it. Our industry is one where waves regularly come and go, each one pushing something we held precious into the past. We have come to understand that technologies have a limited life span. It is an accepted notion in our industry. But this current wave is different—it is a tsunami, and IT leaders are in danger of being swept away.”

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How ERM Helps With Employee Retention January 6, 2015 No Comments

To enhance their competitiveness (or to address the expectations of stakeholders, in the case of government agencies), organizations have been investing in new and better technology for decades. These investments are generally made to meet one (or some combination of) of four primary objectives:
Technology that makes employees happy

  • to reduce costs;
  • to improve product or process quality;
  • to accelerate workflow; or
  • to enable new capabilities.

Employees were provided with and trained on the use of new technologies and tools in order to do their jobs more effectively and efficiently. True, in many cases new technologies made employees jobs easier, but the primary objectives for new investments were still focused on operational and financial benefit for the enterprise.

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The 10 Most Popular Posts on Kinetic Vision in 2014 December 30, 2014 No Comments

Our goal on the Kinetic Vision blog is to help business and IT professionals keep pace with changing technology, business practices and user expectations, and to improve operations by applying enterprise request management (ERM) and business process automation strategies.

Top 10 request management blog posts of 2014Total visits to the blog this year increased nearly 60% from 2013. The results are gratifying, and a reflection of the strong interest in improving business-IT alignment, the user experience, and bottom-line results using evolutionary, agile approaches.

Here are the ten most-read posts on the blog this past year. While these posts cover a range of topics from support to employee onboarding to BYOD policies, and range in date from March 2012 through September of this year, most address one common theme:

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What’s Under the Tree This Year for CIOs? December 22, 2014 No Comments

CIOs have help with innovating in networking, infrastructure, and security on their wish lists this year, though cloud adoption is at the top.

That’s according to CIOs Face Internal Hurdles in Innovation Efforts, a research study on top tech priorities published earlier this year by CIO Insight. This post won’t unwrap that entire package, but will peek at a few of the goodies inside.

CIO top tech priorities for 2015

Information gap:  “Nearly two-thirds (of CIOs in this survey) say their organizations are only ‘fair’ or ‘poor’ at documenting, retaining, and putting ‘tribal knowledge’ about technology to use.”

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Customer Satisfaction Soars at ATS with Enterprise Request Management December 18, 2014 No Comments

As noted here before (and here and here), enterprise request management (ERM) is a business-efficiency strategy that reduces service delivery costs while increasing user satisfaction. Combining a single intuitive portal for requesting any type of enterprise service with back-end process automation, the ERM approach simplifies request management for employees, accelerates service delivery, and ensures first-time fulfillment.

Automating workflow processes with ERMWhat does that look like in the real world?

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How to Accept Credit Card Payments in Kinetic Request December 15, 2014 No Comments

by Kelly Heikkila

Registration for Kinetic Data’s annual user conference, the Kinetic Enthusiasts Group (KEG), opened last week.  This year we wanted to make the registration process as seamless as possible.  Our outstanding hotel venue, The Depot Renaissance, offered a great landing page just for us booking the hotel for our event.  We also wanted to accept credit cards right within the form, versus emailing out an invoice as we had done in the past.  Enter Kinetic Request, Kinetic Task and Stripe credit card checkout service.

How to accept credit card payments with Kinetic Request - KEG 2015Adding Stripe checkout into a form is a fairly quick three-step process:

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