What’s New on Kinetic Community – May 2015 May 27, 2015 No Comments

Kinetic Community is the information and interaction hub for users of Kinetic Data software. It’s the place to find and discuss product documentation, videos, presentations, training class materials, downloads, example service items, task handlers, bundles, bridges and more—as well as presentations from the 2015 Kinetic Enthusiasts Group (KEG) event. As John Sundberg notes in the video below, Kinetic Community is a fantastic asset.

Kinetic Community rocks - create, share, and smileHere is what’s new on the site since our last blog update:

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KEG 2015 – Event Wrap-Up, Resources, and the Wally Awards May 20, 2015 No Comments

This year’s Kinetic Enthusiast Group (KEG) event was the largest to date. IT professionals from government agencies, business enterprises, school systems and service providers from across the U.S., Canada and Europe gathered for information-packed presentations, customer stories, networking and training.

Ben Christenson presents the 2015 Wally Awards at KEGKEG 2015 also featured the second annual Wally Awards—recognition given to customers who’ve done uniquely innovative things with Kinetic Data products and technologies. Among this year’s winners were:

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Mobility Forecast 2016: Three Ways to Address BYOD and Workforce Evolution May 12, 2015 2 Comments

On the long list of transformational changes—the digital enterprise, big data, the Internet of Things—keeping life interesting for CIOs and IT groups, a key area of focus is the ongoing developments in BYOD and workforce mobility. Tech leaders are challenged to make wise investments within a nascent and rapidly evolving tools environment.

BYOD and mobility forecast 2016That’s the central point made by Dell’s Tom Kendra in his article, Mobility Forecast: BYOD and EMM in 2016 on CIO.com. He writes that “for IT to be prepared to manage change efficiently, securely and cost-effectively, it is essential to understand the key drivers of change.”

Here are the three categories of change identified by Kendra, along with observations from this blog.

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Queens Library Turns Page with Improved Service Management May 5, 2015 1 Comment

Simplifying request management for employee services increases satisfaction and reduces costs in any type of organization—business enterprises, service providers, government agencies, non-profits, and entities such as museums and libraries, which typically rely on a combination of public and private funding.

Queens Library gets rave reviews for service request portalQueens Library in New York is one of the largest circulating libraries in the United States, with about 1,000 full-time employees spread across 62 locations, serving 2.3 million customers each year. Nearly 11.2 million people walk through the doors, and library staff answers nearly 4.4 million reference inquiries every year.

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Introducing Kinetic Core: The New Foundation for Kinetic Request May 4, 2015 1 Comment

Kinetic Data’s director of products Kelly Heikkila is presenting “Kinetic Core — The New Platform for Kinetic Request″ today at the 4th annual KEG (Kinetic Enthusiasts Group) Conference. For those who couldn’t make it to the event in the Twin Cities, or just want to relive the session in blog format, here are highlights of the presentation.

by Kelly Heikkila

We’re excited to have the opportunity to introduce KEG attendees to the Kinetic Core platform and discuss what it means for the next generation of Kinetic Request.

Kinetic Core presentation at KEG 2015Our customers are doing great things with the current version of Kinetic Request—building out not only great service catalogs for IT, HR, Facilities and more—but also developing solutions that extend beyond the catalog. They’re creatively applying Kinetic Request technology in areas like:

  • Facility Check-Ins
  • Project Management
  • Light Inventory Management
  • Marketing Automation
  • Incident Management

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Should We Stop Calling it IT? The Case for Business Technology April 28, 2015 No Comments

Now that cloud computing and the consumerization of technology enable non-technical business process owners to address many of their own data needs—and digital technology is finding its way into a vast range of products (i.e., the Internet of Things) —is the term “IT” still useful and accurate?  Or is the abbreviation for “information technology” now too limiting, even counterproductive, in describing this function?

Should IT be renamed Business Technology?That’s the intriguing question raised by Robert Plant in a Harvard Business Review post. Plant writes that IT as a term “is no longer appropriate in a business context” and continues:

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Platform for the Future: Community-Based Tech Groups to Highlight KEG Event April 21, 2015 No Comments

As reported yesterday, the second day of the Kinetic Enthusiasts Group (KEG) event will kick off a bit differently than in years past.

Previous KEG conferences have featured keynote speeches from prominent industry analysts like Jeff Kaplan and Forrester’s Eveline Oehrlich. But the Tuesday morning session at KEG 2015 will focus more on giving back than on giving advice.Mike Bollinger

In place of a traditional keynote address, this year’s session titled Platform for the Future will feature a panel of ambassadors from several tech-focused community groups starting the day off with an inspirational discussion of how their organizations are building bridges to underserved communities.

The panel will be moderated by Mike Bollinger, co-founder of Minnesota technology news site TECHdotMN and founder of mobile design & development firm Livefront.

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The Future of IT Service Management – New Research from EMA April 14, 2015 No Comments

Two recent posts here have explored predictions for IT trends in the coming year and what IT may look like by 2020. While specifics vary, the common thread is that IT teams will be expected to accelerate their own workflow while delivering technology to transform business processes.

Future of IT support - EMA researchA new study from EMA Research on the future of ITSM, reported by Dennis Drogseth on APMdigest, reflects this theme as well while adding new insights. Here are half a dozen key findings from EMA’s survey, along with additional commentary and observations from this blog.

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