The Curb Appeal of your Catalog March 8, 2016 No Comments

Performing regular application rationalization presents countless opportunities for organizations to recover waste, reduce costs and add efficiency. Although large enterprise platforms are beholden to theseWally_Shopping rationalization projects, they are often overlooked as out-of-scope.

This is usually because removing the platform has disastrous results for the customer experience.These platforms are low-hanging fruit for organizations to save millions in operations costs.

The choices you make today, drastically impact your ability to be flexible and vendor neutral tomorrow.

Thanks to several years of customer experience being a fad (and now a trend), many software manufacturers are refactoring and struggling to decrease switching costs while still providing you value.
Ideally each of your business partners and software suppliers should be working with you to decrease time to value and increase value.

Scoping Technology Differently, Differentiates February 29, 2016 No Comments

tl;dr (too long, didn’t read) – Switching to the latest toolset just catches you up to competitors, it doesn’t take you past them. If your goal is differentiation and increasing value past “par” then design for rapid technology change, perform regular system evaluations and have an honest and transparent tool selection processes.

 

Your enterprise has several platforms that are capable of accomplishing literally anything. With enough development these systems can likely perform many business functions. But should they? Just because your jackknife has a saw doesn’t mean you will enjoy using it; there may be a better tool.

How can you tell what each system should do? Enter the “Enterprise Architect” (EA), this person is essentially a business analyst and technologist, and hopefully has a great deal of understanding how systems fit together. They are ready to tell you which tools should do which tasks. They do this by analyzing toolsets and balancing the goal of optimizing value while decreasing overhead. For instance, building an intranet site for department use on SAP is going to take quite a bit of customization and org-change, while Sharepoint is built for this purpose (and your company already has a license). Bring them your goals.

This applies to all functional areas. Daily work in human resources (HR) handles aspects of talent and career paths, these functions are unique to this team and have specific tools that work great for this space.  Building something from scratch is not a wise investment and can lead quickly to waste and missed opportunity. But if the organization is a talent agency, it’s likely they have a custom system for managing people. This is their differentiation.

So what happens when new tools or demands are raised? Enter the “Business Relationship Manager” (BRM), this role is essentially a business analyst with great listening and persuasion skills. These people partner with the architects mentioned above to make things happen – this can mean pushing features that didn’t exist before, switching platforms or finding better data sources or integrations.

In the HR example above you can quickly see how HR uses these features and technology to differentiate their value. They are collectively better as they improve and iterate their tools and processes. Perhaps their toolset allows them to cross-reference LinkedIn data with compensation, or compare performance with career path; whatever the case, if there is business value in quality talent, enabling these toolsets is the goal. This should be clear to the BRM and Architect alike, and they should know whether the talent management system can handle an integration of that sort. Maybe they get a business intelligence app involved or just work slowly toward this goal.

This applies broadly across the enterprise. If you aren’t able to differentiate, you run the risk of missed value and ultimately irrelevancy. As technology continues to be the differentiator of choice, the importance of having quality Architects and BRMs increases. Getting quality masterful value out of your toolsets is their sweet spot.

How Come Our Culture Isn’t Better? February 18, 2016 No Comments

Week 3 in a three-part series about differentiation.
Hiring the right people. Have you seen this done well? If we accept that failure is inevitable, meaning you How Culturecan’t hire perfectly well %100 of the time, then how do you make sure you’re getting the right people to fill your needs?
That’s easy!
Are you accomplishing your goals? Are you exceeding them? These two questions capture the urgency and essence of how truly great companies look for ideas.
This desire for new ideas, a thirsty exploration and acceptance of ideas is something I’ve seen firsthand at only a couple organizations. If you find it, take note, for you are in the presence of something very great. A culture that begs for change is not something you can create overnight, and something that I suspect doesn’t scale.
In both cases, the culture of the organization was the first goal right at the beginning. If you have competing goals, and a different primary goal you will be quickly distracted with profit, product or performance and one of the millions of details of running a successful organization.

How Come There Are No New Ideas? February 10, 2016 No Comments

Week 2 in a three-part series about differentiation.
Last week: Where do Ideas Come From?
We don’t have time to innovate.Ideas and Listening
Everything’s already been tried.
We just aren’t a very innovative company.
Heard them all? Your team has. And the person who doesn’t hear, doesn’t recognize and doesn’t believe them is the employee that’s sure to be innovating. New ideas are everywhere. However, in some cultures, ideas must go into hiding for self preservation. Idea abuse is a real problem and can be recognized by the symptoms including cricket sounds when conference calls open up for questions, people hide their best ideas and people are used to hearing “no”.
Why is this?
What suggestion did your mail room employee just mention to his co-worker on the dock while taking in the daily barrage of Amazon boxes? What if their supervisor doesn’t listen? What if they do, but then their manager doesn’t? How can co-workers cut through the beauracracy quickly and prove ROI without being enabled?
The answer is that they can’t. Or if they can, they won’t.
Here’s the story.
An inspired and new employee has been mentioning new ideas to her boss for 3 years, one day a consultant came in and sold an idea to management. After a lengthy and expensive project, which failed, your new employee is livid. She even takes the time to analyze and report why the idea wouldn’t have provided value even if the project were successful. Yet her ideas go unnoticed, unrecognized by management and never realized by her coworkers.
This employee might muster up the courage to quit, or even look for a new position where their voice will be heard and valued. But maybe they won’t. Maybe they are the primary earner in their household and they can’t take a risk on a new job. In both of these cases this woman will keep quiet and do the minimum possible to complete her “duties as described”.
How can you break this cycle?
Some say new leaders are needed, some people think a feedback process might work. I usually go for something a bit more direct and impactful; transparency.
Your employees need love and care. People want to be heard, valued and rewarded. They want to be part of a team. Not just watching from the sidelines. So cut to the core, build systems of engagement that scale and stop silencing voices with process, approvals and hierarchy.
Next week: Culture as a measure for your ability to differentiate.

Where Do Ideas Come From? February 5, 2016 No Comments

Week 1 in a three-part series about differentiation.
 shutterstock_369924926
In knowledge work, there are typically several unspoken things teammates are expected to contribute. One such tool is brainstorming. Although not many job descriptions really include this in the “required skills and experience”, hiring crews are always trying to understand a candidate’s ability to come up with new ideas. Critical thinking, questioning and trying things are essential skills in any teammate.

 

The second thing most people bring is a network of people who help think through or talk out ideas. Almost every teammate brings this too, along with former co-workers, industry connections and networks, not to mention friends and family.

 

These are the things that can’t be automated, can’t even be ‘manufactured’ per se. Talent takes pride in that kind of value. There is comfort knowing that a person’s skills can’t be replaced by a system, or automation.

 

So?
Your people are your differentiator.

 

Your people may have a passion about work that is so genuine, so pure, that they can’t help but talk about the next project. When they are out and about, their minds wander, usually to topics in which they have real interest. People can see your employees honing ideas and jotting them down everywhere. They take ideas and experiences and apply to them to their craft. Sharpening it and honing it with little oversight and minimal micro-management

 

Next week: How come there are no new ideas?

Pioneering Change with Learning and Courage January 28, 2016 2 Comments

“Sometimes you win, sometimes you learn”

-John Maxwell

Thirty years ago the Challenger Space shuttle exploded as America watched in shock and horror. This tragedy was perhaps one of the biggest speed bumps in our humanity’s progress toward furthering space exploration.

The men and women who gave their lives that day were the brave pioneers that took the biggest risk for their team.  And how did we respond? By mourning, remembering and honoring them by continuing to fail well on our path toward space exploration.

The amount of planning, work, engineering and money that led up to the mission was massive. The amount of review work, post failure; also massive. These are all the costs of innovative change. The political leadership, development of NASA and funding of the space program; all of these things might seem impossible if they hadn’t been done yet. And they hadn’t. So how did we get here?

Human beings traveling to space was unthinkable.

Without starting there is no failure. Without failure we will never succeed in something that was once unthinkable.  Why?  Because failure offers us the best opportunity to learn and evolve.

So how did we get to that point? How does a group of people start exploring the unknown? How do we start taking the right path toward failure? And once we fail, how do we learn and adjust?

No matter what your goal is, having the right team is where you start. Once you’ve got the necessary people, just start. Talk about what you are going to try, and don’t forget to discuss the elephant in the room: how will you respond to failure?

Do everything you can to plan and account for failure in all you try. Because failure is eminent, including it in your planning means you get to decide how you react. Planning on putting in a business critical system? How flexible does it need to be to account for new situations? What happens when your system goes down? Does it completely destroy your ability to be productive?

Is there a better way? If so, you’ll probably learn it during your journey.

Eight Top CIO Concerns for 2016: Research and Resources December 28, 2015 No Comments

Rapid business change combined with the increasing importance of technology across all aspects of business operations have raised the profile of the CIO role—as well as the challenges.

And with close to half of all current CIOs now in their 50s and 60s, the coming decade will see not just significant changes to this role, but also to the backgrounds and perspectives of the people coming into those jobs.

SIM 2016 IT trends studyThose are among the conclusions from the Society for Information Management‘s (SIM) IT Trends Study 2015.

Summarizing the report’s findings for InformationWeek, Jessica Davis writes that the report provides a “snapshot of (today’s) CIOs…(along with) insights into the technologies their organizations regard as essential today” and offers a close “look at what’s on the minds of these key executives.”

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Three Key Takeaways from the 2016 State of IT Report December 21, 2015 No Comments

As 2015 winds down, IT leaders and their teams are looking at internal needs and external conditions in formulating plans and setting budget priorities for the coming year.

The recently released 2016 State of IT Report from Spiceworks provides a wealth of information about how IT teams are formulating plans for the year ahead.

The report covers IT budgets, spending and staffing plans; the trends and concerns keeping IT pros up at night; and a look forward at technology adoption trends.

Among the abundance of facts and stats presented, here are three noteworthy findings, along with additional observations.

IT pros will “need to keep doing more… with less.” (Here’s one strategy to help.)

One of the key top-level conclusions reported by Spiceworks is: “IT pros don’t expect their IT staff to increase in 2016, which means they’ll need to keep doing more… with less.”

How IT can do more with less

At the same time, more than half of IT organizations say “end-user need” is a key purchase driver.

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