What’s Under the Tree This Year for CIOs? December 22, 2014 No Comments

CIOs have help with innovating in networking, infrastructure, and security on their wish lists this year, though cloud adoption is at the top.

That’s according to CIOs Face Internal Hurdles in Innovation Efforts, a research study on top tech priorities published earlier this year by CIO Insight. This post won’t unwrap that entire package, but will peek at a few of the goodies inside.

CIO top tech priorities for 2015

Information gap:  “Nearly two-thirds (of CIOs in this survey) say their organizations are only ‘fair’ or ‘poor’ at documenting, retaining, and putting ‘tribal knowledge’ about technology to use.”

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Customer Satisfaction Soars at ATS with Enterprise Request Management December 18, 2014 No Comments

As noted here before (and here and here), enterprise request management (ERM) is a business-efficiency strategy that reduces service delivery costs while increasing user satisfaction. Combining a single intuitive portal for requesting any type of enterprise service with back-end process automation, the ERM approach simplifies request management for employees, accelerates service delivery, and ensures first-time fulfillment.

Automating workflow processes with ERMWhat does that look like in the real world?

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How to Accept Credit Card Payments in Kinetic Request December 15, 2014 No Comments

by Kelly Heikkila

Registration for Kinetic Data’s annual user conference, the Kinetic Enthusiasts Group (KEG), opened last week.  This year we wanted to make the registration process as seamless as possible.  Our outstanding hotel venue, The Depot Renaissance, offered a great landing page just for us booking the hotel for our event.  We also wanted to accept credit cards right within the form, versus emailing out an invoice as we had done in the past.  Enter Kinetic Request, Kinetic Task and Stripe credit card checkout service.

How to accept credit card payments with Kinetic Request - KEG 2015Adding Stripe checkout into a form is a fairly quick three-step process:

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Hop on Board Now for the 2015 KEG Event at Early Bird Rates December 9, 2014 No Comments

The 2014 KEG event was a thrilling ride for attendees, with training, networking, and the first-ever Wally Awards, where companies were recognized for the innovative and creative use of Kinetic Data software.

KEG15 - Kinetic Enthusiasts GroupThis coming year’s journey to greater knowledge and success with Kinetic Data products, KEG15 – Platform for Success, will have a new destination: the historic Depot in downtown Minneapolis, a landmark hotel in a great location, with easy access to the Mississippi river, Target Field, microbreweries, restaurants and more.

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Five More Key Takeaways from the HDI – itSMF USA Service Management Report December 2, 2014 No Comments

As noted in part one of this two-post series, ITSM tools and principles are being embraced in shared service functions (HR, finance, facilities, etc.) in an increasing number of organizations to reduce costs, improve processes, better align IT with the business, and make users happier.

Service management is not just for IT anymore

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Four Groups of People We’re Thankful For This Thanksgiving November 25, 2014 No Comments

It’s that time of year again–Thanksgiving, when thoughts turn to turkey, travel, family, and possibly some early shopping. Most importantly, it’s a time for gratitude, to reflect on the things, events, conditions, and people for whom we are grateful. Here are four groups of people we are thankful for this year (and always).
A few Kinetic Data employees at KEG 2014

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Six Key Takeaways from the HDI – itSMF USA Service Management Report November 19, 2014 1 Comment

IT service management (ITSM) principles are being embraced in shared service functions (HR, finance, facilities, etc.) in an increasing number of organizations. Whether applied within the enterprise or by service providers, ITSM tools and practices are helping to improve processes and reduce service costs. The results are better alignment between IT and business functions, faster service fulfillment, and happier end users.

ITSM isn't just for IT anymore

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Agility, Evolution, and Teamwork: What Big Companies Can Learn from Startups (and Vice Versa) November 11, 2014 2 Comments

Startup companies are widely perceived as being lean, agile, flexible, and most importantly: fast. Decisions are made and implemented quickly. They can “turn on a dime” when business needs or marketplace conditions require.

Large enterprises, in contrast, are known for none of these characteristics. They are however, generally, very good at “process.” Though sometimes derided as “bureaucratic,’ this process mentality is vital to successfully managing large-scale operations.

What big and small companies can learn from each other

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