Schneider Electric Energizes Employee Services with Smarter Request Management July 28, 2015 No Comments
Organizations constantly change: they add and drop product lines, acquire other companies, divest business units, and expand into new markets or countries.
The true measure of any enterprise technology is not whether it can merely adapt to such changes, but also enable continual improvement, both operationally and in employee experience.
Schneider Electric is a global organization with more than 170,000 employees in 134 countries, supplying a wide range of business and residential energy products and services.
Seven Key Factors to Consider When Selecting New Enterprise IT – from eWeek July 21, 2015 2 Comments
Buying new enterprise technology is an important decision, as good choices often stay in place for a long time (for example, IBM still has roughly 6,000 mainframe customers—including 355 of the Fortune 500). And bad choices can be extremely costly.
That’s why buying cycles often take close to a year, and involve half-a-dozen or more members on the selection team.
But there are equally important though less overt factors to take into consideration when selecting enterprise technology. A few months ago, a post here covered six questions to ask when choosing an IT vendor, from CIO magazine. Here are seven more decision criteria to use, according to eWeek—along with the answers you’d get from Kinetic Data.
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8 Things We DON’T Hate About IT July 16, 2015 2 Comments
It’s easy to bash the IT department; to deride it as the land of no and slow, a roadblock rather than a resource, a group it’s easier to work around than to work with when addressing urgent and rapidly changing business needs.
But given the current and on-the-horizon risks of digital disruption of business models (example: one-hour photo shops were a rapidly growing business in 1988, but their numbers have plunged from more than 3,000 shops across the U.S. in 1998 to less than 200 today) from developments like 3D printing, cloud computing, and the Internet of Things (IoT), technology is playing a bigger role than ever in businesses of all kinds.
That makes IT’s role more vital than ever. Practices, processes, and in some cases even attitudes need to change, to be sure, but now is the time to engage IT, not hate it. Forward-thinking companies like Nordstrom and Starbucks—while not “technology companies”—are embracing IT internally and externally to improve both operational efficiency and the user experience for customers and employees alike.
Yet inside many corporations, IT is viewed as an impediment rather than an enabler in embracing digital change. In her article 8 Things We Hate About IT, Susan Cramm acknowledges that “nobody hates the people in IT—it’s the system that’s broken.
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This couldn’t be happening at a worse time.
According to a recent study by the CIO Executive Council, poor communication is resulting in “a state of crisis between IT and non-IT employees, which could prove disastrous” in the current environment of unprecedented digital disruption.
Writing in CIO magazine, Brendan McGowan details the research findings. IT leaders recognize that building trust and credibility across their organizations is critical, but most acknowledge significant shortcomings in their groups’ communication abilities.
CIOs and other IT leaders are confronted with rapid and significant change on all sides: digital disruption is transforming business models, cloud computing is transforming infrastructure, and consumerization along with the increasing influx of millennial workers are transforming expectations of IT and its role in the enterprise.
The top three posts all present research findings pertaining to technology trends and their effects on the future of IT service management and support. The fifth-most-read post even asks if the term “IT” is still appropriate (or whether “business technology” should replace it).
Fairfax County Public Schools Make the Grade with Improved Service Delivery June 23, 2015 No Comments
While no one enjoys having the “flow” of their work interrupted by a technology problem, that situation is especially vexing for teachers; a glitch can throw off not just their schedule, but that of the whole class.
Recognizing the challenges in the classroom, the IT staff at Fairfax County Public Schools first moved their services online in 2007. But this early system still relied on manual steps and paper-based approval processes.
While a great deal has been written about how the role of IT is being transformed in response to disruptive technology change, recent research from Avanade and InformationWeek puts some hard numbers behind the words.
Reporting on those study results, Shelly Kramer notes that the traditional enterprise IT model is under pressure as rapidly evolving business needs and increasing tech-savvy employees demand faster, more flexible technology approaches.
As she observes, “it’s not unusual for the IT function to be viewed as something of an obstruction to be worked around rather than an asset to the business. This leads to the rise of alternative, external cloud solutions being adopted directly by other business unit leaders and a hodgepodge of unconnected ‘solutions’ being used by various factions within the company.” Working around IT rather than with it leads to risks enterprises need to acknowledge and address.
The increasing sophistication of data thieves, proliferating number of potential breach points, and growing value of stolen data combined to drive the number and cost of data breaches to new highs last year. And the risks to enterprises continue to expand.
But despite the growing threats, many enterprises remain woefully unprepared—even after investing in IT security solutions. According to recent research from Lieberman Software reported in Infosecurity magazine, “69 percent of (IT professionals) do not feel they are using their IT security products to their full potential. As a result, a staggering 71 percent…believe this is putting their company, and possibly customers, at risk.”