Top 10 Service Request Management Posts of 2015 (So Far)

CIOs and other IT leaders are confronted with rapid and significant change on all sides: digital disruption is transforming business models, cloud computing is transforming infrastructure, and consumerization along with the increasing influx of millennial workers are transforming expectations of IT and its role in the enterprise.

2015 Top 10 Service Request Management Blog PostsIt’s no surprise then, looking back at the top 10 posts here of 2015 so far, that current trends and predictions for the near-term future dominate the topics.

The top three posts all present research findings pertaining to technology trends and their effects on the future of IT service management and support. The fifth-most-read post even asks if the term “IT” is still appropriate (or whether “business technology” should replace it).

And three more of the top 10 address specific areas of change, including BYOD; enterprise request management (extending the IT service catalog across the organization, as a true business service catalog); and cloud computing.

Here then are the most popular posts of 2015 (so far).

10. Cloud Computing and Legacy Applications: Why an Evolutionary Approach Works Best
January 13, 2015

While today’s generational change in technology is challenging CIOs and IT to adapt on several fronts simultaneously, there’s no need to panic. Here’s why an evolutionary rather than revolutionary approach is ideal.

9. The Technology HR Managers Want Most
February 24, 2015

Implementing employee-friendly workplace technology is a key factor in attracting and retaining talent. Here’s a better approach for HRIS than rip-and-replace.

8. The Enterprise Service Catalog: Expanding Beyond IT’s Origins
April 7, 2015

Many institutions have a labyrinth of methods for acquiring services. Here’s how a unified service catalog provides a simpler, one-stop shopping approach.

7. Six Vital BYOD Stats – And The Bigger Productivity Picture
March 10, 2015

Employers often see BYOD as a way to save money, and research indicates BYOD users work longer hours. But do BYOD policies ultimately improve productivity?

6. How to Avoid 10 Common Project Management Mistakes
March 24, 2015

Project glitches are unfortunately common but by no means inevitable. Here are 10 common project management problems along with guidance on how to avoid each.

5. Should We Stop Calling it IT? The Case for Business Technology
April 28, 2015

With the consumerization of tech and transition to the digital enterprise, is the term “IT” still applicable – or does this function need a new name?

4. The Biggest (Overlooked) Tech Challenges for Retailers in 2015
February 3, 2015

Retailers will struggle to meet the needs of shoppers without vital (if not highly visible) advances in back-office technologies. Published on the heels of January’s National Retail Federation Big Show in New York, here are four key trends.

3. The Future of IT Service Management – New Research from EMA
April 14, 2015

A new study from EMA Research on the future of ITSM covers changing priorities, the impact of mobile, service integration and more. Here are six key insights.

2. MIT: Two Strategies CIOs Need to Deal With the “Biggest Technology Disruption Ever”
February 11, 2015

What strategies do CIOs need to manage the current wave of technology disruption – from the Internet of Things and social media to wearables? Find out what the panelists at an MIT CIO roundtable discussion think.

And now…for the most-read post of 2015 on the blog so far this year…

1. How IT Will Change by 2020 – Research From HDI
March 31, 2015

HDI Research looks ahead at where the technical service and support industry will be by the year 2020. Here are five key predictions.

Hopefully this collection proved enlightening. Check out these of IT service management white papers to learn more about several of the topics above.

And for our readers in the U.S., have a great Independence Day!


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