Buying new enterprise technology is an important decision, as good choices often stay in place for a long time (for example, IBM still has roughly 6,000 mainframe customers—including 355 of the Fortune 500). And bad choices can be extremely costly.
That’s why buying cycles often take close to a year, and involve half-a-dozen or more members on the selection team.
Many of the criteria are obvious: does the product meet functional requirements? Is it a good value? Does the vendor have a solid track record?
But there are equally important though less overt factors to take into consideration when selecting enterprise technology. A few months ago, a post here covered six questions to ask when choosing an IT vendor, from CIO magazine. Here are seven more decision criteria to use, according to eWeek—along with the answers you’d get from Kinetic Data. Continue reading “Seven Key Factors to Consider When Selecting New Enterprise IT – from eWeek”
As noted in part one of this two-post series, ITSM tools and principles are being embraced in shared service functions (HR, finance, facilities, etc.) in an increasing number of organizations to reduce costs, improve processes, better align IT with the business, and make users happier.
Continue reading “Five More Key Takeaways from the HDI – itSMF USA Service Management Report”
IT service management (ITSM) principles are being embraced in shared service functions (HR, finance, facilities, etc.) in an increasing number of organizations. Whether applied within the enterprise or by service providers, ITSM tools and practices are helping to improve processes and reduce service costs. The results are better alignment between IT and business functions, faster service fulfillment, and happier end users.
Continue reading “Six Key Takeaways from the HDI – itSMF USA Service Management Report”