As the Kinetic Vision blog approaches another significant milestone, its 200th post, here’s a look back at the top 20 most-read posts since the blog’s launch in March of 2011.
Not surprisingly, the phrases that occur most frequently in the posts below indicate readers are most interested in industry research about request management (that’s what we do), its applications (service catalogs, employee onboarding, BYOD) and its benefits (cost savings, process automation, risk management).
It’s also not surprising many of these are “evergreen” posts; these are articles with a long “shelf life” that continue to draw significant numbers of views month after month. The most-read post so far in 2015 (How IT Will Change by 2020 – Research From HDI) narrowly missed the list below, coming in at #23 all-time.
Here then are the top 20:
Continue reading “Looking Back: The Top 20 at 200”
Have you ever found yourself so totally immersed in an activity that you lose track of time? Perhaps while putting together a puzzle, solving a complex problem, or heads-down in a hobby, you’ve become engrossed in the task at hand.
If so, you’ve experienced “flow,” the highest state of human performance and productivity.
Though the term originated in research by psychologist Mihaly Csikszentmihalyi and his 1990 book on the subject, Flow: The Psychology of Optimal Experience, the business world has only fairly recently recognized its potential for increasing employee happiness and improving the customer experience. Continue reading “Why High “Flow” Companies Will Win – And How to Become One”
The link between employee happiness and business results is clear, according to recent research from the Russell Investment Group, Deloitte and others. Happy employees make for happy customers, leading to higher profitability and stock price.
Summarizing the studies in Forbes, Blake Morgan affirms that happy workers mean higher profits, noting “publicly traded companies in the Fortune ‘100 Best Companies to Work For’ list have gained an average 10.8% a year since 1998” (versus 6.5% for the DJIA and 5.3% for the S&P 500 over the same period).
She further observes that “The same companies invest in employee happiness year after year. The rest continue to not invest. There’s a clear line between companies that get it and companies that don’t.”
While numerous factors impact employee happiness, a proactive IT support strategy can play a key role. Continue reading “Happy Employees, Happy Customers, Higher Profit: How to Get It All With Proactive IT”
Buying new enterprise technology is an important decision, as good choices often stay in place for a long time (for example, IBM still has roughly 6,000 mainframe customers—including 355 of the Fortune 500). And bad choices can be extremely costly.
That’s why buying cycles often take close to a year, and involve half-a-dozen or more members on the selection team.
Many of the criteria are obvious: does the product meet functional requirements? Is it a good value? Does the vendor have a solid track record?
But there are equally important though less overt factors to take into consideration when selecting enterprise technology. A few months ago, a post here covered six questions to ask when choosing an IT vendor, from CIO magazine. Here are seven more decision criteria to use, according to eWeek—along with the answers you’d get from Kinetic Data. Continue reading “Seven Key Factors to Consider When Selecting New Enterprise IT – from eWeek”
What are the new “rules” in IT support and service management? Kinetic Data recently spoke with Eveline Oehrlich, VP and research director at Forrester Research, to discover her organization’s findings and predictions on that topic.
In the webcast Rewriting the Rules on Service Support & Management: Happy Employees = Happy Customers, Eveline discusses:
On the long list of transformational changes—the digital enterprise, big data, the Internet of Things—keeping life interesting for CIOs and IT groups, a key area of focus is the ongoing developments in BYOD and workforce mobility. Tech leaders are challenged to make wise investments within a nascent and rapidly evolving tools environment.
That’s the central point made by Dell’s Tom Kendra in his article, Mobility Forecast: BYOD and EMM in 2016 on CIO.com. He writes that “for IT to be prepared to manage change efficiently, securely and cost-effectively, it is essential to understand the key drivers of change.”
Here are the three categories of change identified by Kendra, along with observations from this blog. Continue reading “Mobility Forecast 2016: Three Ways to Address BYOD and Workforce Evolution”
Now that cloud computing and the consumerization of technology enable non-technical business process owners to address many of their own data needs—and digital technology is finding its way into a vast range of products (i.e., the Internet of Things) —is the term “IT” still useful and accurate? Or is the abbreviation for “information technology” now too limiting, even counterproductive, in describing this function?
That’s the intriguing question raised by Robert Plant in a Harvard Business Review post. Plant writes that IT as a term “is no longer appropriate in a business context” and continues:
Continue reading “Should We Stop Calling it IT? The Case for Business Technology”
Given the rapid and dramatic changes occurring in business and technology, it’s challenging to predict events even one year out (though a post here last fall took a shot at predicting IT trends for 2015).
Yet the researchers at HDI have even more ambitiously taken a stab at prognosticating the state of enterprise technology and IT support five years ahead in Foresight Is 2020: Industry Predictions from the HDI Strategic Advisory Board.
This article by Roy Atkinson and Craig Baxter shares some of the findings from “an ambitious project to look ahead about five years and make some assertions about where the technical service and support industry will be by the year 2020,” launched late last year by the HDI Strategic Advisory Board.
Continue reading “How IT Will Change by 2020 – Research From HDI”