Enterprise Request Management: The Movie [video]

The Enterprise Request Management (ERM) model optimizes business service request and fulfillment processes across functional departments by combining a unified web-based portal front-end with back-end task workflow automation. The benefits include reliable first-time fulfillment, faster service delivery, lower costs, and happier employees.

Importantly, ERM is an “enhance and extend” approach to existing enterprise systems, not a “rip and replace” project. It’s designed to leverage an organization’s financial and intellectual investments in core management and control platforms as well as departmental software applications.

But what does that look like? In this video, Wally shares his frustration with the tortuous process required to obtain a tablet with fellow members of the Unfulfilled Request Support Group  at Omnicorp. But then a new member of the group suggests the antidote to Wally’s vexation may be ERM.


Following this advice, Wally becomes an internal champion for ERM at his company. The rest of this saga is cinematic history. Watch for yourself!

Want to learn more?

How to Cut Service Costs and Delight Users with Enterprise Request Management (Infographic)

Enterprise Request Management (ERM) is a business-efficiency strategy that’s a holistic approach to centralizing and automating business processes and service requests. ERM helps to ensure first-time fulfillment, which means lower costs and happier internal and/or external customers.

ERM accelerates service delivery and reduces costs by extending self-service across the enterprise, for any type of request. It enables organizations to implement what Forrester Research calls business service catalogs—automated, web-enabled systems for requesting virtually any type of business service from any department: IT,  HR, facilities, finance, even services which cross multiple departmental boundaries.

But it also delights “customers” by giving them a single, simple web-based interface for requesting services. No more redundant manual data entry into different systems, chasing down approvals, and physically managing request processes. No more (expensive and time-consuming) meetings, calls and emails to check on the status of requests; users can place and monitor the status of their requests online.

This infographic explains how ERM works, why it’s important, and how to calculate the cost savings. Feel free to re-use or share!

Enterprise Request Management Infographic

Cut Service Costs and Delight Users with Enterprise Request Management – the Enterprise Request Management ERM Infographic.