While no one enjoys having the “flow” of their work interrupted by a technology problem, that situation is especially vexing for teachers; a glitch can throw off not just their schedule, but that of the whole class.
So when tech issues do occur, teachers need to be able to report incidents quickly, have confidence that the problem will be fixed promptly, and get back to their students.
Recognizing the challenges in the classroom, the IT staff at Fairfax County Public Schools first moved their services online in 2007. But this early system still relied on manual steps and paper-based approval processes.
Continue reading “Fairfax County Public Schools Make the Grade with Improved Service Delivery”
It’s that time of year again–Thanksgiving, when thoughts turn to turkey, travel, family, and possibly some early shopping. Most importantly, it’s a time for gratitude, to reflect on the things, events, conditions, and people for whom we are grateful. Here are four groups of people we are thankful for this year (and always).
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