Every large organization—whether a university, business, non-profit, government agency, or other entity—develops processes over time to enable employees to obtain the products and services necessary to do their jobs. But too often, these processes vary based on the service needed, the department that provides it, or even the worker’s location. Employees are forced to navigate a maze of forms, online systems and request processes, leading to frustration and wasted time.
“A unified service catalog provides a single common framework and approach for delivering services across the institution — a one-stop-shopping approach that enables customers to efficiently submit their requests.”
Project glitches—and sometimes even outright failures—are unfortunately common. But they are by no means inevitable.
According to CIO Insight, “45 percent of large IT projects go over budget, while delivering 56 percent less value than promised.” Yet many of the frequent causes of project setbacks are well understand and can be avoided with proper planning and execution.
Based on research compiled by Dennis McCafferty, here are 10 common sources of project management problems, along with guidance on how to avoid each, illustrated with the example of implementing an enterprise request management (ERM) strategy.
To enhance their competitiveness (or to address the expectations of stakeholders, in the case of government agencies), organizations have been investing in new and better technology for decades. These investments are generally made to meet one (or some combination of) of four primary objectives:
to reduce costs;
to improve product or process quality;
to accelerate workflow; or
to enable new capabilities.
Employees were provided with and trained on the use of new technologies and tools in order to do their jobs more effectively and efficiently. True, in many cases new technologies made employees jobs easier, but the primary objectives for new investments were still focused on operational and financial benefit for the enterprise. Continue reading “How ERM Helps With Employee Retention”