Lotus Notes Apps Find a New Home in Kinetic Request

Microsoft and IBM have been publicly sparring over whose email/collaboration platform is winning in the marketplace.  Microsoft Exchange/Outlook is clobbering Lotus Notes/Domino in market share, Microsoft says.  Nonsense, counters IBM.  Notes/Domino is as strong as it’s ever been.

We’d have to give the advantage to Microsoft.  While market share estimates vary widely for Exchange and Notes, most show Microsoft steadily making inroads into IBM’s customer base.  A recent IDC analysis,  for example, showed IBM’s market share slipping 5 percent to 37.7 percent, while Microsoft’s market share has grown to 52 percent.

The numbers show that a significant number of large companies have made the switch from Notes to Exchange. Many more are contemplating such a move. It’s hard to blame them. Exchange/Outlook is a more up-to-date platform for email, collaboration, and business process automation. The Notes/Domino platform does a lot of great things, but it’s showing its age, and it’s getting harder to find technical personnel with specialized Notes expertise.

But before organizations make the switch, they have to answer one big question: How do you replace the functionality of all the Lotus Notes applications you’ve built over the years to automate workflows and business processes?  One large financial services company faced the question this year. While it had dozens of Lotus apps, two were especially important. These were service request management applications that automated employee onboarding and provisioning and other approval processes. The company estimated that building these applications anew would require over 2,000 hours of programming. Ouch!

Kinetic Request and Kinetic Task did the job in only 400 hours. (Read More). Now, service requesters go to the company’s corporate intranet, where they are redirected to a single company-branded  Kinetic Request portal.  Besides the 80 percent cost savings, the company got something even more valuable: a request management platform that is completely customizable and allows the company to add additional processes, forms and service items quickly and easily across the enterprise.

If your organization is thinking about switching from Notes to Exchange/Outlook, remember that you too may end up with a bunch of orphaned automated request management processes that once lived in the Notes environment.  How are you going to replace them?  One obvious solution is Kinetic Request bundled with Kinetic Task.

3 thoughts on “Lotus Notes Apps Find a New Home in Kinetic Request”

  1. Hi Mike,

    Thanks for your comments. As a provider of Notes / Domino consulting services, you obviously have technical expertise on the platform. There’s no question that Notes / Domino provides a range of functionality and that IBM has continued to invest in the product. Rather, our post was about three main points:

    1) Many users perceive Exchange to be a more up-to-date platform than Notes / Domino. That is what we hear frequently from our customers and prospects. Though the technology merits can be debated, that is not an uncommon perception.

    2) According to IDC, Exchange is gaining market share at the expense of Notes / Domino.

    3) For those enterprises that decide to migrate away from Notes for email purposes, but need to re-create the custom apps that exist in Lotus Notes, Kinetic Request is an effective platform for quickly and cost-effectively replicating that functionality.

    The third point is the main reason for this post. We wanted to share a real-life Kinetic Request application story that addresses the issue of re-creating Notes / Domino custom apps functions.

  2. Mike, while you make some valid points, the harsh tone of your email was rather rude and entirely unnecessary. Yes, both Notes / Domino and Exchange are robust platforms built and backed by large, respected technology corporations. The choice often comes down to preferences (e.g., Linux vs. Windows) within IT departments.

    Nancy’s post was about one method for migrating the functionality of Domino apps when moving from Notes to Exchange. Her point about about Exchange being a “more up-to-date platform” is reasonable. That is a not universal but also not uncommon perception.

    Using terms like “uninformed,” “propaganda” or “Spewing out FUD and misinformation” is uncalled for and unhelpful. It’s entirely possible to disagree politely, which would make your arguments more reasonable.

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