Noisemakers! Confetti! Party hats!
Welcome to the 100th post on the Kinetic Vision blog. Hopefully most of the posts here thus far have been enlightening. Many seem to have struck a cord. A few have even generated a bit of controversy.
In celebration of this milestone, below are the top 10 (or so) most highly viewed posts on the blog since its inception in March 2011, in reverse order. So, cue mental drumroll please…
Forrester Research Service Provider Analyst Pascal Matzke’s outlined trends that are leading service providers to change their business models.
Service catalogs reduce the time and cost of delivering technical services while improving the user experience. But the benefits of needn’t be limited to IT.
Forrester Research predicts Smart Process Apps will simplify business process workflows in the future. Here’s how to realize many of the benefits today.
Automated request management self-service accelerates the delivery process, improves accuracy, and reduces costs. Here’s how to calculate the potential return.
What is this “Level 0” thing?
May 16, 2012
What exactly is “Shift to the Left” or “Level 0,” and is it the future of IT help desk support and service delivery?
The ROI of IT Support Improvements (Think Big)
July 30, 2013
It’s intuitively logical that improving support processes saves money. What’s surprising is the level of cost savings achievable with even small improvements.
Kinetic Calendar is a surprisingly simple to deploy off-the-shelf BMC Remedy application. And it works seamlessly with custom-built BMC Remedy applications.
Agile Service Request Management
July 26, 2012
Given that agile approaches have proven to improve productivity and quality, now may be the time to examine the agility of your service request management system.
Lotus Notes Apps Find a New Home in Kinetic Request
August 7, 2012
How do you replace the functionality of all the Lotus Notes applications you’ve built over time to automate workflows and business processes? Here’s an answer.
Today’s customers expect it all. But how can businesses provide outcomes that are better, faster and cheaper all at once? Here are four key approaches.
Three Keys to Making Multi-tenancy Work
March 29, 2012
Not all multi-tenant applications are alike. Their cost and value are heavily dependent on these three architectural and design considerations.
Eliciting Requirements for a Successful IT Project
July 26, 2011
In order to elicit, we must go further to reach a common understanding with the customer that sets the expectations in a documented way.
And finally, the most-read post on the Kinetic Vision blog thus far. With almost twice as many views as the second-most popular post, this one has been read by one out of every 11 blog visitors to date…
Employee onboarding and provisioning activities that are coordinated and orchestrated with a request management application are improved in a number of ways.
That’s it, the most popular posts on the blog to date. As stated in the inaugural post here, our mission with the Kinetic Data blog was “to provide an objective and informative business service management blog where experts can provide thought leadership and interact with you.”
That hasn’t changed, though our focus has expanded to cover the world of enterprise request management. Hopefully the next 100 posts here will continue to inspire new ideas, debate, evaluation, and ultimately—business improvement.