Don’t miss out on this year’s customer service week.
If you work in customer service, use it to make work fun. If you don’t, use it as an opportunity to say thank-you – or even offer more!
Here are some ideas:
- Start at csweek.com – it’s the best resource and mostly free!
- Make sure you mark it on your calendar
- At the very least, bring in donuts
- Take the time to thank each member of the team
- Do an off-site meeting or lunch
- Host a happy hour
- Host a potluck
- Bring in a customer to say “thanks”
- Say thanks to the team
- Offer a cross-team training
- Bring them treats, donuts, lunch
- Print a big “thank you” sign
- Hand written notes of thanks
- Giant posted with thanks written all over it
Got more ideas? Leave them in the comments below!
Any good relationship starts with introductions, so let’s get started. Here’s a bit of information on the four of us that handle support. Next time you contact support, hopefully you can have a better personal connection with the person helping you.
Name: Derick Larson
Years at Kinetic Data: 13 (worked for Insurance and Retail before KD)
Favorite Part of Support: Seeing the crazy things customers do with our products. A Time Tracking application using Kinetic Request is my favorite. Second place has to be taking inventory using hand scanners and Kinetic “Survey” templates. Continue reading “Kinetic Data Support Team”
We believe that 2017 is going to be a big year for knowledge workers.
We have seen many teams become more flexible and innovative. Many of our larger clients are forming small yet highly effective teams.
Teams that are flexible and innovative require tools that support their unique needs. Get started now, iterate, improve and review later.
This is easier said than done. Teams are holding discussions about work in many different channels. And so often these ideas, work and initiatives don’t get off the ground because they are gone, lost or never got started.
If these teams have cross-team dependencies, they are inhibited quickly. Do we take on this new teams tasks without current tools? Limit the team to the same tools as others? What’s most important?
We believe that 2017 is the year this paralyzing cycle simply stops.
We believe that 2017 is the year we get to work without over-planning, over-thinking and the paralysis that inevitably ensues. Do employees dream of doing better? Often.
How often are your best teams highly productive?
We believe that 2017 is the year your team can plan, do, check and act without the confusion, fear and uncertainty they experience today.
We believe that 2017 is the last year you manage projects and tasks in your email.
Disagree? Don’t believe us? Let us convince you – sign up for our news on this topic. Or subscribe to our blog in the right hand margin –>
Don’t like email (can’t say I blame you) – follow us on twitter or RSS!
Work is complex.
If you consider the complexity of human beings, it’s basically a miracle we can work together. Emotions, psychology, priorities and desires combine to form as many barriers as enablers.
And for some people it just doesn’t work.
Not everyone works well in a team. Not everyone works well alone. Each and every person brings different challenges and skills. Some people like tasks to be given to them while others need puzzles to keep them interested.
Some people can lead and others just canNOT lead at all.
And this conversation hasn’t even addressed the complexities involved in cross-team communication.
Media sites and content marketers everywhere love to create content about teams. Here’s one from HBR: https://hbr.org/2010/06/get-your-team-to-stop-fighting.html
And another from higher ed (Berkeley): http://hr.berkeley.edu/hr-network/central-guide-managing-hr/managing-hr/interaction/team-building/steps
If you’ve ever worked on a bad team reading this content can be maddening or triggering. Have you been a part of a huge enterprise with tens of thousands of employees? Most of this reading sounds like a joke. You might feel powerless to change the situation as well.
What gives talented employees the energy to stay?
I have a saying I use for teams that can’t seem to function correctly:
Too big, must fail.
Do you feel like this? Comment below with your story. The best stories get a 30oz tumblr guaranteed to keep ice for 24 hours or hot drinks for 6 hours.
Because if your story is that good you either need more cocktails or more coffee or both.
TL,DR; Never. Ever. Not even then.
Systems of record are designed to be used by trained professionals using industry terms, metrics and data.
Why on earth would try to open the door to untrained professionals? And if you’re training each employee to use a system of record, aren’t you wasting money and time?
There are tons of examples of this everywhere you look.
Can you imagine diagnosing your car? How about towing it in? Do you even have the right equipment?
Will your interpretation of the diagnosis be accurate?
Stop making non IT users use your IT system, and stop training each and every employee how to use the new HR system.
Spend the time and effort to build an interface that doesn’t require training, and then us modern tech to integrate with all the things.
Enabled employees require little training and focus on what they are great at.
Want to read more? We have a 7 page white paper(pdf link) that goes into great detail on this subject. Or you can an IT focused, shortened version here, or just go and try our software that is designed for this specific purpose.