The Kinetic Data Secret Sauce (Video)

Theodore Roosevelt said that “Nobody cares how much you know, until they know how much you care.” Great ideas (or great software) are only great to the extent they are devised to help others solve real problems.

In conversations with Kinetic Data customers, an observation expressed frequently is that the company’s employees are not only technically adroit, but also seem to truly care about making customers’ lives better—whether it’s as simple as resolving a minor functional issue or as complex as enabling users to create capabilities their companies have never had before.

What’s behind this approach? In this video, co-founder and president John Sundberg talks about how to assemble a great team, collaboratively develop ideas, and anticipate customer needs. He also discusses what’s behind the enterprise request management approach to business service delivery, and the inspiring results of customers building upon Kinetic Data software and sharing their accomplishments at the annual KEG event.

John is also known for his colorful expressions, such as “It’s like comparing apples to space travel.” Hear this and other “John-isms” decoded in these short video outtakes.

Learn more about Kinetic Data here.

Register Now to go BOGO to KEG14 – Early Bird Pricing Expires Soon!

Brace yourself for three days of “extreme knowledge transfer” at the Kinetic Enthusiasts Group (KEG) 2014 Conference, once again at the Inverness Hotel and Conference Center in Denver.

Register Now for KEG14The conference runs February 24 and 25, 2014, with post-KEG training sessions February 26-28. Register now for special two-for-one pricing (KEG14 conference only) until November 30.

  • New this year: KEG Conference first, training second. Think Show and Tell (and Do!). During the KEG conference we will show you great things, and then during the training sessions, we’ll tell you how and you’ll actually do great things! Plan to go home with some extreme knowledge transfer and actual improvements to your systems.
  • Next, we have so many Customer Success Stories, we’re changing the format to show off more customers and go deeper into the great things they are doing with our software.

Kinetic Info - Love

  • Among the breakout sessions planned, we will offer introductory and deep-dive sessions on Kinetic Info, winner of the Best New Product at WWRUG13. 

We’re planning the best KEG yet, so get yourself to KEG!  More information is here:

Plan Now for an Extreme-ly Valuable Event: KEG14

Mark your calendars and pack your gear for the big event coming in February. It’s time to plan your run to the Kinetic Enthusiasts Group (KEG) 2014 Conference, once again launching at the Inverness Hotel and Conference Center in Denver.

Early-bird registration now open for KEG14Brace yourself for three days of “extreme knowledge transfer” designed to keep you at the top of your form and get peak performance from your business processes. KEG14 is the place to discover new ideas for optimizing service delivery processes, hear real-world success stories, and network with the best in your field.

The conference runs February 24 and 25, 2014, with post-KEG training sessions February 26-28. Register now for special two-for-one pricing (KEG14 conference only) until November 30.

Attendees at last year’s KEG event heard about how the role of IT must change in the “age of the customer,” case studies from organizations like CareTech Solutions and Fairfax County Schools, and what was new in products like Kinetic Task. This year’s lineup of sessions will be the best ever.

Learn more about the KEG14 event, registration, and hotel accommodations. Be on the lookout as we unveil more information as the event approaches. The place will be jumping, so get the lift you need to optimize your business processes at KEG14. Visit or the KEG Facebook page for updates as the conference approaches.

Video Highlights from KEG 2013

This year’s Kinetic Enthusiasts Group (KEG) event in Denver was again a valuable learning experience for Kinetic Data customers, partners and staff alike. Planning is already underway for KEG 2014.

If you missed the event earlier this year,  or were there but would like to look into the sessions you weren’t able to attend, or you just want to revisit some of the high points–check out video coverage of the event.

KEG 2013 opened with a keynote address by Eveline Oehrlich, currently VP, research director at Forrester Research. Among other topics, Eveline discussed how the role of IT must change in the “age of the customer,” and how the age of the customer is redefining competition among enterprises. In today’s marketplace, IT must enable rapid change across the value chain.

KEG 2013 Keynote from Kinetic Data on Vimeo.

Video Timeline:

0:14   John Sundberg introduces Eveline and the keynote topic of IT in the Age of the Customer
0:49   Eveline outlines her current role and background with HP
2:53   What is the “Age of the Customer” and what does it mean for IT? Who is “the customer”?
4:59   Agenda: How the Age of the Customer is redefining competition and how IT must change
5:21   How we arrived at the Age of the Customer
8:04   How the performance of companies like Apple have changed employee expectations of IT
9:34   The impact of demographics: what the next generation of workers will expect from IT
10:52   How the Age of the Customer impacts all forces of competition, e.g., how Netflix killed Blockbuster
13:33   How customer experiences drive success: easy, enjoyable and fast
16:42   How services eclipse products: an IT transformation success story
19:10   Users are now doing more of the technology sourcing work traditionally done by IT – which
can lead to support challenges
21:21   How IT investments are shifting from underlying, back end systems of record to user-facing
systems of engagement
22:56   IT skills need to shift from technology-focused to business-focused
24:10   A look at threats and opportunities for IT in the Age of the Customer – listening is critical
because the customer is now in charge
26:00   Services are becoming more important, and the concepts of the service catalog and
service request management now include business services broadly – not just IT services
27:01  Technology changes no longer come in waves, but as an overlapping storm
28:57   Why service management initiatives fail
29:54   What is the latest big disruption?
30:35   Thoughts on creating a functioning Project Management Office (PMO)
31:45   IT value needs to be cost-effective and productive – without too many surprises
36:04   The Old Service Management vs. The New Service Management
37:23   Priorities to focus on for improving the customer experience (flexible, social and smart)
40:21   The next wave of the Industrial Revolution
42:09   How to engineer the customer experience to be enjoyable, useful and valuable
43:20   The three new faces of IT
47:50  More about systems of engagement – new engagement models
49:35   How to define “services” – and where to start the thought process about service design
52:54   Service is in the eye of the customer – how to reflect this in service catalogs and service portfolios
55:30   Case study on business service value – leveraging virtual reality to accelerate product testing
57:32   The importance of positioning “automation” as an opportunity rather than a threat
1:00:58   The three levels of automation
1:03:57   How to “turbocharge” IT service processes
1:06:42   Business technology trends that make turbocharging essential
1:07:54  Audience questions
1:10:19   How to work with “ABC” of corporate culture and behavior
1:14:42   How to make email service requests more effective – while still accommodating
user needs and wants
1:16:28   Wrapping up: IT as we know if is dead,  here’s what’s next – three key takeaways

Real-world customer success stories were again a major theme at this year’s event. Mark Klein and Michael Dyson of CareTech Solutions, a leading healthcare IT services provider, discussed how the Kinetic Data products help their company deliver outsourced IT help desk services to more than 100 customers and 200 hospitals across 33 states. Mark and Michael demonstrate how they used Kinetic Request to build advanced forms for distributed iPad terminals.

KEG 2013 Customer Story Highlights (CareTech) from Kinetic Data on Vimeo.

The conference also included in-depth sessions on Kinetic Data products, such as What’s New in Kinetic Task 3.0 and Lessons Learned from Successful Request Projects. All of the 2013 KEG presentations are now available (most sessions in both PowerPoint and video formats) on the Kinetic Community website.

What’s New in Kinetic Task 3.0

Ben Christenson, one of the primary architects and developers for Kinetic Task,  is presenting “What’s New in Kinetic Task 3.0” today at the 2nd annual KEG (Kinetic Enthusiasts Group) Conference.  For those of you who couldn’t make it to the Denver event, here are  some highlights of his presentation.

One of the biggest questions we got during KEG 2012 was: “When can I use Kinetic Task to automate workflows outside of Kinetic Request?” The answer is right now with the release of Kinetic Task 3.0.

We’ve  always had the long-term goal of making the Kinetic Task engine a kind of platform- and application-agnostic enterprise “glue”  that provided a modular approach to workflow automation anywhere in  the enterprise where automation could deliver real benefits.  Our initial focus was on ITSM service request automation delivered through a Kinetic Request management portal.  (That’s why we bundled Kinetic Task with Kinetic Request.)  But interest at KEG 2012 in bringing  the power of the Kinetic Task automation engine to other parts of the enterprise was so strong  that we vowed to make Kinetic Task work with any application by the time KEG 2013 rolled around.

And I  mean any application. Or at least any application that can trigger a call back into Kinetic Task based on some event, like a new or updated field in an application database, and automatically launch a task tree.  The user experience won’t change. Task trees will still be built and processes configured in the same ways.  But now tasks can be triggered from any application, not just Kinetic Request.  That includes home-grown applications, which can be configured with Task Handlers and linked to  Kinetic Task through an improved  API.

So what can you now do with Task 3.0?   When  users learn of Kinetic Task’s radically expanded functionality, their imaginations ran riot.  Just think of it—simplified business process automation in any nook and cranny of the enterprise where, in the past,  the cost of the development effort couldn’t be justified.  In HR, facilities management, sales and marketing, finance, logistics, operations, and customer service (indeed, just about any area of the business), you can leverage your familiarity with  Kinetic Task to build automated  workflows.

Kinetic Task Workflow Automation Engine
Several other enhancements have been  made in Kinetic Task 3.0, including an improved API, easier installation, an improved admin console, and changes to Kinetic Security Language (KSL) to create a powerful new strategy for implementing business-logic-driven security policies. But the real difference is summarized by the slide above. Before, Kinetic Task only accepted input from Kinetic Request.  Now, Kinetic Task 3.0 , which is still packaged with Kinetic Request but also available independently, has  been opened up to allow any external source to start a task tree. That means it can backend any data source. And it can deliver process automation anywhere you want using the Kinetic Task knowledge and skills you already have.

Get in touch with me (Ben. Christenson[AT] if you want to learn more.

Last Day of Early Bird Rate for KEG 2013 – Register Today!

Today is the final day of the early bird special for the Kinetic Enthusiasts Group (KEG) 2013 event, to be held once again at the beautiful Inverness Hotel in Denver.

The keynote speaker for this year’s conference will be Eveline Oehrlich, a principal analyst at Forrester Research. Evenline’s areas of focus at Forrester include information technology infrastructure library (ITIL), the implementation of IT service management, business service management (BSM), and many other aspects of IT operations. In this role, she offers strategic guidance to help enterprises worldwide manage their networks and systems, define key projects that focus on IT service management, and bridge IT to the lines of business.

Last year, attendees came to KEG to learn more about products like the Kinetic Task workflow automation engine, get new ideas for use of service requests, and to discuss the future direction of Kinetic Data products.

This year’s conference will feature sessions on moving from a queue-based model to a schedule-based approach for service desks, creating blueprints for service items, connecting service items in a parent-child relationship within a service request, and much more.

Get more details about the event as well as the new pre-event training sessions, and sign up today to take advantage of special pricing for KEG 2013.

Register Now and Go BOGO for the 2013 KEG Event

Last year’s Kinetic Enthusiasts Group (KEG) event was a smash hit with attendees, and KEG 2013 promises to be bigger (most likely) and better (unquestionably) with more training, more ideas, and exciting keynote speaker…(shhh, top secret!).

For anyone who missed last year’s event as well as those who may want to relive a few choice moments, here are some of the session and attendee highlights of KEG 2012.

KEG 2013 will once again be held in beautiful Denver. This year, we’ve added new training sessions which will run from February 25th through the 27th, to the main event from February 28th through March 1st. Get more details about the entire week, and if you register before the end of this year, you and a colleague can both attend for the price of one.

Don’t miss this opportunity to get the latest on request management, automated workflow task management, Kinetic Data products and more. Sign up now and go BOGO to KEG 2013!

Kinetic Data’s First Kinetic Enthusiasts Group Customer Conference Was a Gynormous Success!

By Nancy Nafziger

Thank you to all who attended Kinetic Data’s first KEG customer conference and user group! The event was a gynormous success! We were excited to have so many attendees—including clients, prospects, keynote speaker, and partners.

Our keynote speaker, Jeff Kaplan, THINKStrategies was inspirational, motivational, and even entertaining! He provided valuable insight regarding the market forces that are driving the rapid adoption of Software-as-a-Service (SaaS) and Cloud-based solutions, and the business benefits that companies are deriving from these rapidly evolving capabilities. In addition, he emphasized how the cloud and special purpose applications are spreading corporate data to the four corners of the enterprise, whether we like it or not.

The many technical and management track sessions provided an array of new product capabilities to get at this enterprise data and automate the actions—from Kinetic Bundles, KURL, Kinetic Bridging to Task Handlers. The conference also included customer and partner success stories. A special thanks to Rapid Technologies, My eService, and Mobile Reach for your sponsorship.

You can view KEG technical presentations and the management presentations by going to Kinetic Community. Recordings of the technical presentations will be posted soon!

The Kinetic Data Team