The increasing sophistication of data thieves, proliferating number of potential breach points, and growing value of stolen data combined to drive the number and cost of data breaches to new highs last year. And the risks to enterprises continue to expand.
But despite the growing threats, many enterprises remain woefully unprepared—even after investing in IT security solutions. According to recent research from Lieberman Software reported in Infosecurity magazine, “69 percent of (IT professionals) do not feel they are using their IT security products to their full potential. As a result, a staggering 71 percent…believe this is putting their company, and possibly customers, at risk.”
Given the rapid and dramatic changes occurring in business and technology, it’s challenging to predict events even one year out (though a post here last fall took a shot at predicting IT trends for 2015).
This article by Roy Atkinson and Craig Baxter shares some of the findings from “an ambitious project to look ahead about five years and make some assertions about where the technical service and support industry will be by the year 2020,” launched late last year by the HDI Strategic Advisory Board.
The tsunami of change washing over the landscape for CIOs can perhaps best be summed up by the phrase “digital enterprise”—a catchall term encompassing the fundamental redesign of business processes to adapt to big data, the Internet of Things, the consumerization of IT, cloud computing, and other developments.
The movement is nearly universal: in a recent Altimeter Group survey, 88 percent of “digital strategy executives interviewed said their organizations are undergoing formal digital transformation efforts this year.”
And there is no shortage of opinion about how this is reshaping and expanding the responsibilities of CIOs: a Google search for “CIO role digital enterprise” yields more than 920,000 results.
“The Internet and e-commerce were major disruptors, but what we’re seeing now is the biggest disruption ever from a technology perspective.”
Those were the words (reflecting a notion previously explored here) of Adriana Karaboutis, CIO of Dell, discussing “what leading the digital enterprise means for today’s top IT executives” at last year’s MIT CIO Symposium. Karaboutis defines the current wave of technology disruption as everything from connected devices (the Internet of Things) and social media to wearables.
The panel focused on two strategies for addressing today’s unprecedented level of technological disruption: embracing digital technology in order to lead the change, and immersion in the customer experience in order to develop customer-centric technology processes.
Responding to changing consumer expectations, price-sensitivity exacerbated by the great recession, and increasingly tech-savvy shoppers has forced broad and deep adoption of new technologies by retailers. Everyone knows that.
Most retailers by now have developed strategies for addressing mobile payments, personalization, beacons, omnichannel inventory management, big data analytics, showrooming, webrooming, and buy online / pick up in store—even if the processes and supporting technologies still sometimes have a few rough edges.
Early adopters are exploring strategies for incorporating the Internet of Things (IoT), 3D printing, virtual assistants, and same-day delivery.
With the release of Kinetic Task 4.0 this fall, we wanted to expand the reach of application integration while making it easier to use for both process authors and administrators. This means that triggering processes from Salesforce.com or JIRA or ServiceNow is as easy as triggering a process from our own Kinetic Request service request portal application. The same open architecture that has always powered our task handlers for outbound connectors is now also available inbound from nearly any triggering application. This opens up a world of new opportunities.