CIOs and other IT leaders are confronted with rapid and significant change on all sides: digital disruption is transforming business models, cloud computing is transforming infrastructure, and consumerization along with the increasing influx of millennial workers are transforming expectations of IT and its role in the enterprise.
It’s no surprise then, looking back at the top 10 posts here of 2015 so far, that current trends and predictions for the near-term future dominate the topics.
The top three posts all present research findings pertaining to technology trends and their effects on the future of IT service management and support. The fifth-most-read post even asks if the term “IT” is still appropriate (or whether “business technology” should replace it).
This year’s Kinetic Enthusiast Group (KEG) event was the largest to date. IT professionals from government agencies, business enterprises, school systems and service providers from across the U.S., Canada and Europe gathered for information-packed presentations, customer stories, networking and training.
KEG 2015 also featured the second annual Wally Awards—recognition given to customers who’ve done uniquely innovative things with Kinetic Data products and technologies. Among this year’s winners were:
As reported yesterday, the second day of the Kinetic Enthusiasts Group (KEG) event will kick off a bit differently than in years past.
Previous KEG conferences have featured keynote speeches from prominent industry analysts like Jeff Kaplan and Forrester’s Eveline Oehrlich. But the Tuesday morning session at KEG 2015 will focus more on giving back than on giving advice.
In place of a traditional keynote address, this year’s session titled Platform for the Future will feature a panel of ambassadors from several tech-focused community groups starting the day off with an inspirational discussion of how their organizations are building bridges to underserved communities.
Selecting a new IT vendor is about more than just checking off boxes for product features and functions. Functionality is important of course, but it’s table stakes.
When you’ll be relying on a software application to help fundamentally improve your business operations and the working lives of employees, it’s imperative to get to know the vendor behind the product.
Is the company reliable? Are they the kind of people you’ll enjoy working with on an ongoing basis? Are they committed to helping you achieve your professional objectives—or just out to make a sale?
Our goal on the Kinetic Vision blog is to help business and IT professionals keep pace with changing technology, business practices and user expectations, and to improve operations by applying enterprise request management (ERM) and business process automation strategies.
Total visits to the blog this year increased nearly 60% from 2013. The results are gratifying, and a reflection of the strong interest in improving business-IT alignment, the user experience, and bottom-line results using evolutionary, agile approaches.
It’s that time of year again–Thanksgiving, when thoughts turn to turkey, travel, family, and possibly some early shopping. Most importantly, it’s a time for gratitude, to reflect on the things, events, conditions, and people for whom we are grateful. Here are four groups of people we are thankful for this year (and always). Continue reading “Four Groups of People We’re Thankful For This Thanksgiving”
As we reach the halfway point of 2014, here’s a quick look at the five most-read posts on the Kinetic Vision blog so far this year. If there’s a common thread among these five posts, it’s that while all of them pertain to IT, none of them are limited to the technical realm; rather, all of these posts reflect the strategic engagement of IT with business functions and other shared services groups within organizations.
In general, these posts are practical (four provide how-to guidance); informative (three reflect industry research); cross-functional (two are focused on employee onboarding); and evergreen (two were published prior to this year).
Enjoy this look back at the most-read posts on the blog so far this year, and to our readers in the U.S. and Canada, enjoy the holidays this week!
IT service catalogs reduce the time and cost of delivering technical services while improving the user experience. But the benefits of service catalogs needn’t be limited to the provision of IT services; an expanded view of the service catalog to encompass all shared services groups in the organization (e.g., HR, finance, facilities, etc.) extends the cost savings of service catalogs while also providing employees with a single, intuitive interface for requesting any type of enterprise service. Forrester Research has identified a number of reasons for undertaking such a business service catalog effort.
As interest in BYOD skyrocketed between late 2011 and mid-2012, the initial resistance from both executive management and IT quickly gave way to scrambling to accommodate employee preferences while safeguarding corporate applications and data. 18 months later, fresh research shows that while organizations are maturing in their approach to BYOD, both the level of preparedness and nature of adaptation varies considerably. Here are five key trends.
Implementing an organized onboarding process makes life better for both the organization and the new employee, at what is often a very stressful time. What’s needed is for managers in each department to map out their onboarding tasks, approvals and deliverables, and coordinate these tasks with other departments. Then look for opportunities to automate as many of the tasks as possible.
The benefits of automating onboarding and provisioning include less paperwork, reduced costs and increased efficiency. Perhaps most importantly, proper onboarding and provisioning makes new employees feel welcome, prepared, and confident they have the resources to quickly make an impact within the organization. There are several ways to automate employee onboarding and provisioning, including purpose-built applications, but using a Request Management application is perhaps the simplest and most efficient way to do it.
Legacy management and control software platforms weren’t designed to support lightweight, mobile, wireless access. Certainly, a “rip and replace” approach is one way to address this—but both business users and their IT counterparts cringe at the thought of the time, expense, and business disruption of this approach, not to mention the loss of substantial intellectual and financial capital invested in existing core enterprise systems. A better approach is to retain those core business applications (systems of record), while providing the simplified, flexible, web-based access required by business users through interface-layer systems of engagement.
Our own Kelly Heikkila, vice president of products at Kinetic Data, was showcased as a “mover & shaker” this morning in the Star Tribune.
The article profiles Kelly, recaps his return to company when Kinetic Data acquired :coderow in January of this year, and includes an interview about product plans.
“Kelly Heikkila is helping to strengthen customer focus in his return to Kinetic Data as vice president of products for the St. Paul-based enterprise management software system developer. Heikkila rejoined Kinetic after it acquired his company, Minneapolis-based Coderow, which developed mobile and desktop Web applications and hardware-connected mobile applications…The companies have been collaborating since 2010 on product development. Their efforts included Kinetic Info, software that supports existing Kinetic Data products and that received best-new-product recognition last year from a user group…”