As the Kinetic Vision blog approaches another significant milestone, its 200th post, here’s a look back at the top 20 most-read posts since the blog’s launch in March of 2011.
Not surprisingly, the phrases that occur most frequently in the posts below indicate readers are most interested in industry research about request management (that’s what we do), its applications (service catalogs, employee onboarding, BYOD) and its benefits (cost savings, process automation, risk management).
It’s also not surprising many of these are “evergreen” posts; these are articles with a long “shelf life” that continue to draw significant numbers of views month after month. The most-read post so far in 2015 (How IT Will Change by 2020 – Research From HDI) narrowly missed the list below, coming in at #23 all-time.
Here then are the top 20:
Continue reading “Looking Back: The Top 20 at 200”
As noted here previously, there are numerous words, phrases, and acronyms which are either unique to the IT service management and ITIL world, or have a specific meaning within those contexts.
To help clarify these terms and concepts, Kinetic Data has compiled definitions for nearly 60 items in our ITIL – ITSM glossary.
But the IT discipline is constantly evolving, with new practices, technology, concepts, models, trends and ideas being introduced. Reflecting these ongoing changes, four new entries were recently added to the glossary of ITSM terms.
Few terms in the realm of ITIL and IT service management are as controversial to define as DevOps; there seem to be nearly as many definitions as the number of people trying to define it. Continue reading “New Definitions Added to the Ultimate ITSM Glossary”
CIOs and other IT leaders are confronted with rapid and significant change on all sides: digital disruption is transforming business models, cloud computing is transforming infrastructure, and consumerization along with the increasing influx of millennial workers are transforming expectations of IT and its role in the enterprise.
It’s no surprise then, looking back at the top 10 posts here of 2015 so far, that current trends and predictions for the near-term future dominate the topics.
The top three posts all present research findings pertaining to technology trends and their effects on the future of IT service management and support. The fifth-most-read post even asks if the term “IT” is still appropriate (or whether “business technology” should replace it).
Continue reading “Top 10 Service Request Management Posts of 2015 (So Far)”
This year’s Kinetic Enthusiast Group (KEG) event was the largest to date. IT professionals from government agencies, business enterprises, school systems and service providers from across the U.S., Canada and Europe gathered for information-packed presentations, customer stories, networking and training.
KEG 2015 also featured the second annual Wally Awards—recognition given to customers who’ve done uniquely innovative things with Kinetic Data products and technologies. Among this year’s winners were:
Continue reading “KEG 2015 – Event Wrap-Up, Resources, and the Wally Awards”
As reported yesterday, the second day of the Kinetic Enthusiasts Group (KEG) event will kick off a bit differently than in years past.
Previous KEG conferences have featured keynote speeches from prominent industry analysts like Jeff Kaplan and Forrester’s Eveline Oehrlich. But the Tuesday morning session at KEG 2015 will focus more on giving back than on giving advice.
In place of a traditional keynote address, this year’s session titled Platform for the Future will feature a panel of ambassadors from several tech-focused community groups starting the day off with an inspirational discussion of how their organizations are building bridges to underserved communities.
The panel will be moderated by Mike Bollinger, co-founder of Minnesota technology news site TECHdotMN and founder of mobile design & development firm Livefront. Continue reading “Platform for the Future: Community-Based Tech Groups to Highlight KEG Event”
Selecting a new IT vendor is about more than just checking off boxes for product features and functions. Functionality is important of course, but it’s table stakes.
When you’ll be relying on a software application to help fundamentally improve your business operations and the working lives of employees, it’s imperative to get to know the vendor behind the product.
Is the company reliable? Are they the kind of people you’ll enjoy working with on an ongoing basis? Are they committed to helping you achieve your professional objectives—or just out to make a sale?
In a recent CIO magazine article, Rob Enderle provides an outline for such an evaluation. Continue reading “Six Questions When Choosing an IT Vendor – from CIO Magazine”
Our goal on the Kinetic Vision blog is to help business and IT professionals keep pace with changing technology, business practices and user expectations, and to improve operations by applying enterprise request management (ERM) and business process automation strategies.
Total visits to the blog this year increased nearly 60% from 2013. The results are gratifying, and a reflection of the strong interest in improving business-IT alignment, the user experience, and bottom-line results using evolutionary, agile approaches.
Here are the ten most-read posts on the blog this past year. While these posts cover a range of topics from support to employee onboarding to BYOD policies, and range in date from March 2012 through September of this year, most address one common theme: Continue reading “The 10 Most Popular Posts on Kinetic Vision in 2014”
It’s that time of year again–Thanksgiving, when thoughts turn to turkey, travel, family, and possibly some early shopping. Most importantly, it’s a time for gratitude, to reflect on the things, events, conditions, and people for whom we are grateful. Here are four groups of people we are thankful for this year (and always).
Continue reading “Four Groups of People We’re Thankful For This Thanksgiving”