There are lots of awards given out in the business software realm each year, from industry associations, trade publications, and other sources. But the most gratifying award any company can receive is recognition by its own customers and prospective users.
So it is that all of us at Kinetic Data are pleased and honored that the attendees at the recent World Wide Remedy User Group (WWRUG) Conference named Kinetic Info this year’s “Best New Product.”
Kinetic Info is a social dashboard of key service delivery metrics and trends that provides clear information and the ability to socially share insights for improving business processes. It’s a cloud-based application that provides managers of business service functions, like IT and HR, with visibility into their key service delivery metrics.
Kinetic Info enables managers and teams to view key service measures and trends based on data pulled from virtually any enterprise source or application, and add questions, comments and answers. Discussions are archived with their associated charts and retrievable any time.
For more details, check out the full news release here.
Kinetic Data was previously honored by WWRUG attendees as “Innovator of the Year” in 2009 for our service request management software and for “Best Customer Service and Support” in 2010.
Kinetic Data president John Sundberg will deliver a presentation outlining the concept and benefits of Enterprise Request Management (ERM) at the Gartner Symposium/ITxpo in Orlando, which runs from October 6th through the 10th. The ERM presentation will take place in the Emerging Technology Pavilion Theater on Wednesday, October 9, at 12:35 p.m..
Gartner Symposium/ITxpo is the world’s most important gathering of CIOs and senior IT executives. This year’s event will focus on how the convergence of forces like mobile, social, and cloud technologies are dramatically reshaping the role and business expectations of IT. The 2013 agenda offers 500+ analyst sessions, workshops, roundtables and mastermind keynotes across five full days. With 10 role-based tracks and 11 industry tracks, the agenda targets your specific title responsibilities and ways to adapt new ideas and strategy to your industry, along with insight on what’s next in IT.
John’s presentation will discuss how an ERM approach to service requests and fulfillment drives cost savings and business agility. Organizations are moving to ERM in response to changes in the business environment—such as BYOD and the consumerization of IT—and the shortcomings of technology-focused service request management approaches in adapting to those changes.
Large businesses and government agencies recognize the need for “self-service 2.0” approach to request management. The core elements of self-service 1.0—posting a catalog of services and list of “known solutions” in the form of a knowledgebase—had limited value. The approach these organizations are finding valuable is to bridge the gap between an employee needing something (anything from a new office chair to resources for a new product development project) to an employee getting something. ERM bridges that gap.
Business function managers are empowered to define their own service items and task flows. Internal or external “customers” get a single intuitive, Web-based interface for ordering any type of service, without needing to understand the underlying approval and scheduling processes. Organizations benefit from accelerated service delivery, improved first-time fulfillment, and lower service delivery costs.
Kinetic Data will also be exhibiting in the Emerging Technology Pavilion. Registration is still open for this Gartner event.
Mark your calendars and pack your gear for the big event coming in February. It’s time to plan your run to the Kinetic Enthusiasts Group (KEG) 2014 Conference, once again launching at the Inverness Hotel and Conference Center in Denver.
Brace yourself for three days of “extreme knowledge transfer” designed to keep you at the top of your form and get peak performance from your business processes. KEG14 is the place to discover new ideas for optimizing service delivery processes, hear real-world success stories, and network with the best in your field.
The conference runs February 24 and 25, 2014, with post-KEG training sessions February 26-28. Register now for special two-for-one pricing (KEG14 conference only) until November 30.
Attendees at last year’s KEG event heard about how the role of IT must change in the “age of the customer,” case studies from organizations like CareTech Solutions and Fairfax County Schools, and what was new in products like Kinetic Task. This year’s lineup of sessions will be the best ever.
Learn more about the KEG14 event, registration, and hotel accommodations. Be on the lookout as we unveil more information as the event approaches. The place will be jumping, so get the lift you need to optimize your business processes at KEG14. Visit KineticData.com or the KEG Facebook page for updates as the conference approaches.