Platform for the Future: Community-Based Tech Groups to Highlight KEG Event

As reported yesterday, the second day of the Kinetic Enthusiasts Group (KEG) event will kick off a bit differently than in years past.

Previous KEG conferences have featured keynote speeches from prominent industry analysts like Jeff Kaplan and Forrester’s Eveline Oehrlich. But the Tuesday morning session at KEG 2015 will focus more on giving back than on giving advice.Mike Bollinger

In place of a traditional keynote address, this year’s session titled Platform for the Future will feature a panel of ambassadors from several tech-focused community groups starting the day off with an inspirational discussion of how their organizations are building bridges to underserved communities.

The panel will be moderated by Mike Bollinger, co-founder of Minnesota technology news site TECHdotMN and founder of mobile design & development firm Livefront. Continue reading “Platform for the Future: Community-Based Tech Groups to Highlight KEG Event”

How to Accept Credit Card Payments in Kinetic Request

by Kelly Heikkila

Registration for Kinetic Data’s annual user conference, the Kinetic Enthusiasts Group (KEG), opened last week.  This year we wanted to make the registration process as seamless as possible.  Our outstanding hotel venue, The Depot Renaissance, offered a great landing page just for us booking the hotel for our event.  We also wanted to accept credit cards right within the form, versus emailing out an invoice as we had done in the past.  Enter Kinetic Request, Kinetic Task and Stripe credit card checkout service.

How to accept credit card payments with Kinetic Request - KEG 2015Adding Stripe checkout into a form is a fairly quick three-step process: Continue reading “How to Accept Credit Card Payments in Kinetic Request”

Hop on Board Now for the 2015 KEG Event at Early Bird Rates

The 2014 KEG event was a thrilling ride for attendees, with training, networking, and the first-ever Wally Awards, where companies were recognized for the innovative and creative use of Kinetic Data software.

KEG15 - Kinetic Enthusiasts GroupThis coming year’s journey to greater knowledge and success with Kinetic Data products, KEG15 – Platform for Success, will have a new destination: the historic Depot in downtown Minneapolis, a landmark hotel in a great location, with easy access to the Mississippi river, Target Field, microbreweries, restaurants and more. Continue reading “Hop on Board Now for the 2015 KEG Event at Early Bird Rates”

Where’s Wally? Meet Us at these Upcoming ITSM Events

Fall is the season for football, back-to-school, and scrambling to complete that summertime to-do list before winter arrives.

It’s also the season when business and IT service management events kick into high gear. Kinetic Data will be exhibiting at several events over the next couple of months. Here’s where we’ll be—stop by and let’s talk about business process improvement.

IT service events - where to meet Kinetic Data this fallAFCEA TechNet Augusta 2014
September 9-11, Augusta Marriott at the Convention Center, Augusta, GA

Government, industry, and academia speakers will address a broad range of topics and focus on the importance of the network, security issues, and training to enable operational forces to modernize and be ready to meet emerging challenges in 2025 and beyond. Kinetic Data and service provider partners will show how Kinetic Data products support enterprise request management implementations in government agencies and the armed services.

Gartner Symposium/ITxpo 2014
October 5-9, Walt Disney World Resort, Orlando, FL

Learn how to realize, build and optimize digital opportunities, move digital business from theory to practice, and evolve IT leadership to become indispensable in the new digital business world. Kinetic Data will be showcasing our Kinetic Request service portal software, Kinetic Task automation engine, and other products that support enterprise request management initiatives.

BMC Engage 2014
October 13-16, Walt Disney World Swan and Dolphin Resort, Orlando, FL

Bringing together business leaders and IT professionals, from executives to operations to the front lines of system administration, BMC Engage 2014 offers a comprehensive agenda of IT management topics, networking, and hands-on technical training in BMC products and solutions.

October 19-22, Gaylord National Resort, Washington, DC

Jointly hosted by industry icons itSMF USA and HDI, FUSION 14 brings together top minds to facilitate a total immersion experience into today’s most relevant service management topics. Discuss and compare the benefits and challenges associated with using ITSM when implementing virtualization, the cloud, mobility, security, SaaS, and more; establish and accomplish service management goals specific to your organization; and arm yourself with the knowledge you need to implement service management initiatives back at the office.

Don’t Miss the Higher Education ERM Webinar this Wednesday!

Our in-house ERM expert, Brian Shealey, will be presenting to the ITIL Constituent Group on EDUCAUSE on Wednesday, May 7. We’d love to have you all join us!

Please join us for this webinar, Wednesday, May 7, 3pm ET / 12pm PT.  The presenter will be Brian Shealy of Kinetic Data, and he’ll present the concept of Enterprise Request Management and how higher ed organizations can directly benefit from the approach.

The ERM approach is used by organizations to improve service while reducing the cost of service delivery. The concept is to offer fully integrated cross-enterprise business process automation delivered in an intuitive user interface, while employing an integrated back-end delivery model that leverages existing enterprise software investments. This approach ensures cost-effective enterprise service delivery with first-time fulfillment, resulting in lower costs and happier customers.

After the introduction to Enterprise Request Management, Brian will use the Kinetic Data solution to demonstrate one example of ERM implementation.

To participate go to: and sign in as a guest using your name and institution. Dial 1-877-944-2300 access code 99281#.

Please join us next Wednesday for the opportunity to ask questions during the live session.  As always, the presentation will be recorded, and will be posted on the ITIL CG wiki:


First-Ever Wally Awards Presented at KEG14 [Video]

Three Kinetic Data customers were honored with the inaugural Wally Awards, a.k.a. The Wallys, at this year’s Kinetic Enthusiast Group (KEG) Conference in Denver.

Our own Ben Christenson presided deftly and humorously over the awards ceremony at the closing session of KEG 2014.

Honored for their creative and effective use of Kinetic Data products were:

  • Favorite Poster Story (Advanced Technology Services);
  • Innovator of the Year (CareTech Solutions); and
  • Rookie of the Year (Nordstrom).

For complete awards coverage, check out the news release or the full-length video on our website. Oscar may be glitzy—but Wally is bendable.

The Kinetic Data Secret Sauce (Video)

Theodore Roosevelt said that “Nobody cares how much you know, until they know how much you care.” Great ideas (or great software) are only great to the extent they are devised to help others solve real problems.

In conversations with Kinetic Data customers, an observation expressed frequently is that the company’s employees are not only technically adroit, but also seem to truly care about making customers’ lives better—whether it’s as simple as resolving a minor functional issue or as complex as enabling users to create capabilities their companies have never had before.

What’s behind this approach? In this video, co-founder and president John Sundberg talks about how to assemble a great team, collaboratively develop ideas, and anticipate customer needs. He also discusses what’s behind the enterprise request management approach to business service delivery, and the inspiring results of customers building upon Kinetic Data software and sharing their accomplishments at the annual KEG event.

John is also known for his colorful expressions, such as “It’s like comparing apples to space travel.” Hear this and other “John-isms” decoded in these short video outtakes.

Learn more about Kinetic Data here.

Register Now to go BOGO to KEG14 – Early Bird Pricing Expires Soon!

Brace yourself for three days of “extreme knowledge transfer” at the Kinetic Enthusiasts Group (KEG) 2014 Conference, once again at the Inverness Hotel and Conference Center in Denver.

Register Now for KEG14The conference runs February 24 and 25, 2014, with post-KEG training sessions February 26-28. Register now for special two-for-one pricing (KEG14 conference only) until November 30.

  • New this year: KEG Conference first, training second. Think Show and Tell (and Do!). During the KEG conference we will show you great things, and then during the training sessions, we’ll tell you how and you’ll actually do great things! Plan to go home with some extreme knowledge transfer and actual improvements to your systems.
  • Next, we have so many Customer Success Stories, we’re changing the format to show off more customers and go deeper into the great things they are doing with our software.

Kinetic Info - Love

  • Among the breakout sessions planned, we will offer introductory and deep-dive sessions on Kinetic Info, winner of the Best New Product at WWRUG13. 

We’re planning the best KEG yet, so get yourself to KEG!  More information is here: