What’s New on Kinetic Community – October 2013

Kinetic Community is the information and interaction hub for users of Kinetic Data software. It’s the place to find and discuss product documentation, videos, presentations, training class materials, downloads, example service items, task handlers, bundles, bridges and more.

Kinetic Community
Here is what’s new on the site over the past five weeks:

BMC Execute Process V2 (October 11, 2013)

Runs the Execute Process command on the AR System server. This handler works in both Kinetic Task 2.x and 3.x. You can use this task handler to execute Remedy AR System Run Process and $PROCESS$ commands.  The input parameters are: Command, the process command, and Wait for server response, which can be either “Yes” or “No” to indicate if the handler should wait for a response from Remedy server.

Kinetic Task v3.1.1 (October 10, 2013)

Fixes some bugs that were discovered in v3.1.0, and enhances the install wizard to ensure the Remedy server allows admin operations before trying to install the Remedy forms and workflow. This version is compatible with Kinetic Request v5.1 (with applied Task 3.0 compatibility package, available here) and other external data sources.

Kinetic Calendar SQL Adapter (October 7, 2013)

Each of the specific database adapters are extensions of the Generic JDBC Adapter.  Java Database Connectivity (JDBC) is a Java technology that provides an abstract interface for querying against different database systems, and requires basic configuration dependent on the target database vendor and version.

Performing Bridge Searches in JavaScript Functions (October 7, 2013)

Bridges can be used to populate Dynamic Lists, populate menus, set field dynamic defaults, or set-fields, but sometimes you want to populate a table or do something else that requires doing the bridge search via js. This article covers the details on the code necessary for doing a bridge search in a JavaScript function.

Sample JDBC Handlers (October 3, 2013)

A collection of handlers that illustrate sample implementation strategies and solutions. Handlers in this category emphasize a simple, repeatable pattern and may not accomplish a constructive task.

Kinetic Request v5.1.0 Hotfix 3 (September 19, 2013)

Use these instructions and links below to dowload and install Kinetic Request/Survey v5.1.2, or to upgrade an existing Kinetic Request/Survey system to v5.1.2. Note: Kinetic Request and Kinetic Survey use the same files and follow the same installation/upgrade procedure.  The information provided below applies to both applications.

Kinetic Request Delivery Model (September 19, 2013)

Kinetic Data has developed and refined this delivery model to help you efficiently implement our service request management software and begin presenting business services and managing them effectively through actionable service catalogs. This delivery model includes a number of worksheets, best practices and examples to assist with your implementation process.

Facebook Handlers (September 19, 2013)

Handlers which interact with Basecamp, a project management software. These handlers allow you to post events, links, status updates and posts to a Facebook page.

Setting up a Deployment Calendar (September 19, 2013)

This page contains files and instructions necessary to set up a Kinetic Calendar 2.0 that will allow customers to book a deployment time for their request directly within the request from available times configured by the deployment team.

Troubleshooting PermGen Errors (September 19, 2013)

Options if you receive an error that tomcat is Out of Memory and the error references PermGen. PermGen memory is the space where the JVM stores the classes and methods data. If you start and stop tomcat a lot in a short time you can also receive this error. A minimum of 512mb with a recommended setting of 1024mb.

To learn more, check out all recent updates and resource additions on Kinetic Community.

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