Our goal on the Kinetic Vision blog is to help business and IT professionals keep pace with changing technology, business practices and user expectations, and to improve operations by applying enterprise request management (ERM) and business process automation strategies.
Total visits to the blog this year increased nearly 60% from 2013. The results are gratifying, and a reflection of the strong interest in improving business-IT alignment, the user experience, and bottom-line results using evolutionary, agile approaches.
Here are the ten most-read posts on the blog this past year. While these posts cover a range of topics from support to employee onboarding to BYOD policies, and range in date from March 2012 through September of this year, most address one common theme: how to make life better for employees (as well as improving enterprise operations) by extending the service catalog across functional departments, in a cost-effective, evolutionary manner.
Enjoy this look back at the most-read posts on the blog this year, and best wishes for a happy, healthy and prosperous 2015!
10. What is this ‘Level 0′ thing?
May 16, 2012
Level 0 is all about creating an environment where the user can commence and, with the right tools, resolve an incident or fulfill a request WITHOUT having to involve the conventional support and fulfillment teams. This classic post from Michael Poole has remained a reader favorite for two and a half years.
The concept of the IT service catalog isn’t going away but it is evolving. As a caterpillar turns into a butterfly through metamorphosis, so the IT service catalog is being transformed. It will emerge in forward-thinking organizations as a higher-level entity called the business service catalog. That’s one of the core takeaways from an insightful Forrester Research white paper.
8. The Architecture of Enterprise Service Catalogs: Forrester Research, Part 3
September 10, 2013
The technical architecture of a business service catalog or enterprise request management (ERM) implementation encompasses a system of engagement (user interface), systems of record (underlying ITSM, ERP and other enterprise platforms) and an orchestration engine to manage communication between systems.
When dealing with legacy control and management applications, a better approach than “rip and replace,” according to Forrester Research, is to retain those core business applications (systems of record), while providing the simplified, flexible, web-based access required by business users through interface-layer systems of engagement (built on new and open technologies).
6. Three Keys to Making Multi-tenancy Work
March 29, 2012
Not all multi-tenant applications are alike. Their cost and value—especially value—are heavily dependent on architectural and design considerations. Best practices in the multi-tenant environment boil down to these three key considerations. Here’s another classic post that’s retained its value and interest over time.
5. Four Ways CIOs Can Embrace Consumerization 2.0 and Help the Business
September 16, 2014
Consumerization is the most sweeping change in IT in the past 20 years. Millennial workers, who’ve grown up with mobile phones, social networks and ecommerce sites are bringing their personal technology to work—and not just asking IT to adapt, but increasingly working around it. Here are four best practices CIOs can use to partner with the business and avoid shadow IT.
4. Four Ways to Optimize the New Employee Onboarding Process
January 7, 2014
An organized onboarding process makes life better for both the organization and the new employee. And yet, according to the Wall Street Journal, “at many companies, provisioning new hires is a haphazard affair, often amounting to little more than handing out a laptop and a building pass.” Many of the mistakes companies make come from not having a clear onboarding process involving IT and other key departments.
Employee onboarding is best defined as a systematic and comprehensive approach to orienting a new employee to help them get on board. All of this requires coordination between HR, hiring managers, IT, facilities, and other parts of the organization. There are two key parts to the onboarding process.
2. Five Key BYOD Trends and Statistics You Need to Know
March 4, 2014
Interest in the bring your own device (BYOD) trend skyrocketed between late 2011 and mid-2012, catching many IT support groups off guard. Today, organizations have matured in their approach to BYOD, though levels of preparedness, the nature of adaptation, and policy approaches still vary.
1. 10 Key Benefits of a Business Service Catalog: Forrester Research, Part 2
August 27, 2013
Service catalogs reduce the time and cost of delivering technical services while improving the user experience. These and the other benefits of service catalogs needn’t be limited to the provision of IT services however; an expanded view of the service catalog to encompass all shared services groups in the organization (e.g., HR, finance, facilities, etc.).
Happy New Year!