When Is It Time to Upgrade?

By Derick Larson

Two weeks ago Kinetic Request and Kinetic Survey released its most recent patch (v5.02). The most common support question I recieve about upgrades includes, “Do I have to upgrade?”  Normally, the answer is, “No.”

I always hope that customers will keep up with the latest version of our applications, but it is not required. Please note, there are  no versions of our product(s) that are unsupported. Upgrading, especially major releases, can involve a considerable amount of time and effort in testing and verifying your functionality. The only reason I actively encourage customers to upgrade is to take advantage of a specific feature or bug fix that directly relates to their situation.

The benefits of upgrading depend on the specifics of the upgrade itself. Specifics are found in the release notes included in the upgrade package. The most current release notes also contain details for all past upgrades and releases.

Examples of features included in our latest release, Kinetic Request and Kinetic Survey (v5.02) include:

• Added ability for task trees to run for approval submissions
• Added a differences report when importing over already existing templates
• Updated pattern matching for Time/Date field
• Updated documentation to reference 32 bit requirements
• Better compatibility with mid-tier

Upgrades are broken down into two parts, Remedy workflow and form changes and web server changes. You will need to use the Remedy Admin Tool/Developer Studio and possibly the Import tool for any Remedy changes. For web server updates it is normally just a copy/paste over the current web application directory.

Have questions about your own upgrade process? Feel free to contact us.