Agile, DevOps Feed the Need for (Business) Speed

Remember the story of the tortoise and the hare? “Slow and steady wins the race”? Econ 101 lectures about economies of scale? Business truisms like “Nobody ever got fired for buying…” (insert any large, established vendor name here)?

Such nuggets of business wisdom seem to no longer apply. Today, in the words of author Jason Jennings, “It’s not the big that eat the small, it’s the fast that eat the slow.” Competitive advantage comes from reworking business processes and service delivery models to improve speed not by 10% or even 100%, but by multiples. Consider:

  • How Agile, Scrum and DevOps meet need for business speedAccording to a recent Financial Times story by Lisa Pollack, “A Berlin company, founded in 2013, built an online service that allows new customers to open a bank account in under eight minutes…The company, Number26, has signed up more than 30,000 customers after launching what it deems ‘Europe’s most modern bank account’ in January.”

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Queens Library Turns Page with Improved Service Management

Simplifying request management for employee services increases satisfaction and reduces costs in any type of organization—business enterprises, service providers, government agencies, non-profits, and entities such as museums and libraries, which typically rely on a combination of public and private funding.

Queens Library gets rave reviews for service request portalQueens Library in New York is one of the largest circulating libraries in the United States, with about 1,000 full-time employees spread across 62 locations, serving 2.3 million customers each year. Nearly 11.2 million people walk through the doors, and library staff answers nearly 4.4 million reference inquiries every year.

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