Enterprise Collaboration Tools: Hammers in Search of Nails?

All but the simplest processes in an enterprise require collaboration of some type, whether it’s two co-workers writing a document, or a cross-functional group of employees developing an application or resolving a thorny technical issue in coordination with external vendors and partners.

Email or file-sharing tools are often all that’s needed for simple projects. But for complex situations, enterprise collaboration tools offer more sophisticated, specialized functionality for communication and task management.

Enterprise collaboration tools: best if used properlySo why is it that CIOs “can’t sell enterprise collaboration tools” within their organizations, according to recent CIO magazine piece? As Matt Kapko writes:

“Enterprise collaboration is a dubious pursuit. You can almost sense its impending failure the minute it gets introduced to a workforce and becomes just another tool that employees are supposed to use…

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Introducing Kinetic Core: The New Foundation for Kinetic Request

Kinetic Data’s director of products Kelly Heikkila is presenting “Kinetic Core — The New Platform for Kinetic Request″ today at the 4th annual KEG (Kinetic Enthusiasts Group) Conference. For those who couldn’t make it to the event in the Twin Cities, or just want to relive the session in blog format, here are highlights of the presentation.

by Kelly Heikkila

We’re excited to have the opportunity to introduce KEG attendees to the Kinetic Core platform and discuss what it means for the next generation of Kinetic Request.

Kinetic Core presentation at KEG 2015Our customers are doing great things with the current version of Kinetic Request—building out not only great service catalogs for IT, HR, Facilities and more—but also developing solutions that extend beyond the catalog. They’re creatively applying Kinetic Request technology in areas like:

  • Facility Check-Ins
  • Project Management
  • Light Inventory Management
  • Marketing Automation
  • Incident Management

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The Future of IT Service Management – New Research from EMA

Two recent posts here have explored predictions for IT trends in the coming year and what IT may look like by 2020. While specifics vary, the common thread is that IT teams will be expected to accelerate their own workflow while delivering technology to transform business processes.

Future of IT support - EMA researchA new study from EMA Research on the future of ITSM, reported by Dennis Drogseth on APMdigest, reflects this theme as well while adding new insights. Here are half a dozen key findings from EMA’s survey, along with additional commentary and observations from this blog.

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How to Avoid 10 Common Project Management Mistakes

Project glitches—and sometimes even outright failures—are unfortunately common. But they are by no means inevitable.

According to CIO Insight, “45 percent of large IT projects go over budget, while delivering 56 percent less value than promised.” Yet many of the frequent causes of project setbacks are well understand and can be avoided with proper planning and execution.

10 common project management mistakes - and how to avoid
Image credit: CIOInsight

Based on research compiled by Dennis McCafferty, here are 10 common sources of project management problems, along with guidance on how to avoid each, illustrated with the example of implementing an enterprise request management (ERM) strategy.

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