Every large organization—whether a university, business, non-profit, government agency, or other entity—develops processes over time to enable employees to obtain the products and services necessary to do their jobs. But too often, these processes vary based on the service needed, the department that provides it, or even the worker’s location. Employees are forced to navigate a maze of forms, online systems and request processes, leading to frustration and wasted time.
In an EDUCAUSE Review article, The Unified IT Service Catalog: Your One-Stop Shop, authors Tamara Adizes, Mark Katsouros, Reginald Lo, Simon Pride, and Karalee Woody, propose a unified service catalog as the solution:
“A unified service catalog provides a single common framework and approach for delivering services across the institution — a one-stop-shopping approach that enables customers to efficiently submit their requests.”