Learn, Network and Have a Blast – miniKEGs Coming to New York and Washington DC

Our fourth annual Kinetic Enthusiast Group (KEG) event in May was the biggest and best to date. IT professionals from government agencies, business enterprises, school systems and service providers from across North America and Europe came together to share stories of their success with Kinetic Data products and get a sneak peek at what’s coming.

To build on that success, we’re taking KEG on the road. We’ll host our first two miniKEG events on the east coast this week:

miniKEG events - August 2015miniKEG15 – New York

Tuesday, August 11, 2015

Connolly’s Pub & Restaurant – Times Square

miniKEG15 – Washington DC

Thursday, August 13, 2015

The Willard – Carr Workplaces

We’ll be taking IT to the streets, sharing our vision of service management success for our customers through enterprise request management (ERM) and business process automation. Continue reading “Learn, Network and Have a Blast – miniKEGs Coming to New York and Washington DC”

How IT Will Change by 2020 – Research From HDI

Given the rapid and dramatic changes occurring in business and technology, it’s challenging to predict events even one year out (though a post here last fall took a shot at predicting IT trends for 2015).

Yet the researchers at HDI have even more ambitiously taken a stab at prognosticating the state of enterprise technology and IT support five years ahead in Foresight Is 2020: Industry Predictions from the HDI Strategic Advisory Board.

the future of IT support per HDIThis article by Roy Atkinson and Craig Baxter shares some of the findings from “an ambitious project to look ahead about five years and make some assertions about where the technical service and support industry will be by the year 2020,” launched late last year by the HDI Strategic Advisory Board.

Continue reading “How IT Will Change by 2020 – Research From HDI”