Kinetic Community Re-launched on Latest MindTouch Release

Kinetic Data’s information hub for customers, Kinetic Community, was re-launched in early November. Kinetic Community is the place to find and discuss product documentation, videos, presentations, training class materials, downloads, example service items, task handlers, bundles, bridges, and presentations from past Kinetic Enthusiasts Group (KEG) events.

MindTouch software and Kinetic CommunityOur redesigned customer hub is built on the latest release of MindTouch customer success software. The MindTouch platform makes it easy for customers to find the specific information they are looking for, get answers quickly, and interact with our product experts as well as other Kinetic Data software users.

What’s New on Community

For our customers, the new Kinetic Community has an undated interface that’s simpler and clearer, and uses responsive design to display optimally on any mobile device. Continue reading “Kinetic Community Re-launched on Latest MindTouch Release”

What’s New on Kinetic Community – May 2015

Kinetic Community is the information and interaction hub for users of Kinetic Data software. It’s the place to find and discuss product documentation, videos, presentations, training class materials, downloads, example service items, task handlers, bundles, bridges and more—as well as presentations from the 2015 Kinetic Enthusiasts Group (KEG) event. As John Sundberg notes in the video below, Kinetic Community is a fantastic asset.

Kinetic Community rocks - create, share, and smileHere is what’s new on the site since our last blog update: Continue reading “What’s New on Kinetic Community – May 2015”

What’s New on Kinetic Community – October 2014

Kinetic Community is the information and interaction hub for users of Kinetic Data software. It’s the place to find and discuss product documentation, videos, presentations, training class materials, downloads, example service items, task handlers, bundles, bridges and more–as well as presentations and training materials from the 2014 Kinetic Enthusiasts Group (KEG) event.

Kinetic Community
Here is what’s new on the site since our last blog update: Continue reading “What’s New on Kinetic Community – October 2014”

What’s New on Kinetic Community – July 2014

Kinetic Community is the information and interaction hub for users of Kinetic Data software. It’s the place to find and discuss product documentation, videos, presentations, training class materials, downloads, example service items, task handlers, bundles, bridges and more–as well as presentations and training materials from the 2014 Kinetic Enthusiasts Group (KEG) event.

Kinetic Community
Here is what’s new on the site since our last blog update:

Kinetic Request – Migrating from Dev to Prod (July 18, 2014)

This short video demonstrates how to migrate a service item from development to production.

Kinetic Request – Migrating from Dev to Prod from Kinetic Data on Vimeo.

VMWare Handlers (July 17, 2014)

A collection of 14 handlers useful for interacting with VMWare VSphere, including VMWare VSphere Virtual Machine Check Status (given a task id, the handler checks the current status of that task) and VMWare VSphere Virtual Machine Clone (clones the given virtual machine).

Imgur Image Upload  (July 17, 2014)

This handler uses the REST Imgur API to upload a file to your Imgur account. Before using any Imgur handler for the first time, you will need to obtain a refresh token to connect to the account (instructions included here). After doing that, the handler will connect to that account and then upload the image. Title, Description, and the Album are all optional attributes.

Infoblox Create Record (July 17, 2014)

This handler uses the REST Infoblox API to create an A record (with the possibility to also create a PTR record). After configuring the handler with the URL where the Infoblox server is hosted at along with the username and password of an account with the correct permissions, the handler will start to build the hash of information to send to Infoblox.

BladeLogic CLI Handler (July 17, 2014)

The BladeLogic Command Run handler allows you to run most CLI commands against a BladeLogic app server. It accomplishes this by using the CLI Tunnel included with the BladeLogic web services.

Listing AD Groups for a User When Only SAMAccountName is Known (July 11, 2014)

First challenge: List all of the Active Directory groups the logged in user belongs to in a menu Second challenge: Do this only knowing their short/’samaccount’ username This article addresses both these issues at once, showing how to search the AD for groups, and how to do it when only knowing the SAMAccount username.

Kinetic Request Submission Format Answers HTML (June 26, 2014)

Builds a simple text and HTML result strings by formatting a specified subset of answers for the source Kinetic Request submission. To specify the answers to be formatted, various labels can be configured (the answers will be sequenced in the normal page order of their corresponding questions); for example, a starting question menu label (if the starting question is not provided, the first question of the service item will be used).

Kinetic Helper Record Create v2 (June 26, 2014)

Creates a record with the specified values in the KS_SRV_Helper form. This can be used, in conjunction with the other helper record handlers, to store data about a service item.

To learn more, check out all recent updates and resource additions on Kinetic Community.

What’s New on Kinetic Community – May 2014

Kinetic Community is the information and interaction hub for users of Kinetic Data software. It’s the place to find and discuss product documentation, videos, presentations, training class materials, downloads, example service items, task handlers, bundles, bridges and more–as well as presentations and training materials from the 2014 Kinetic Enthusiasts Group (KEG) event.

Kinetic Community
Here is what’s new on the site since our last blog update:

Using Kinetic Task with Kinetic Survey (April 21, 2014)

Kinetic Task is a workflow process engine that can be added to nearly any software application. While well known for working with Kinetic Request, it takes just a few easy steps to make it work with Kinetic Survey.

BMC ITSM7 Change Status Update (April 10, 2014)

Download this file to update the status and status reason, if needed, for a specific BMC ITSM7 Change (CHG:Infrastructure Change) request. Depending on the Status provided, a Status Reason might be necessary. The status and status reason combination should be valid per the system/workflow.

BMC ITSM7 Incident Status Update (April 10, 2014)

This file updates the status and status reason, if needed, for a specific BMC ITSM7 Incident (HPD:Help Desk) request. Depending on the Status provided, a Status Reason might be necessary. The status and status reason combination should be valid per the system/workflow.

Kinetic Survey v5.1.3 Released (April 8, 2014)

Use these instructions and links to download and install Kinetic Request/Survey v5.1.3, or to upgrade an existing Kinetic Request/Survey system to v5.1.3. Note: Kinetic Request and Kinetic Survey use the same files and follow the same installation/upgrade procedure. The information provided here applies to both applications.

Kinetic Request v5.1.3 Released (April 8, 2014)

Use these instructions and links to download and install Kinetic Request/Survey v5.1.3, or to upgrade an existing Kinetic Request/Survey system to v5.1.3. Note: Kinetic Request and Kinetic Survey use the same files and follow the same installation/upgrade procedure. The information provided here applies to both applications.

Majority Approval Task Process Example (March 19, 2014)

This example shows how to have an approval process that allows a majority vote or consensus for the task tree to continue on. Sometimes you may want to send an approval request to multiple people and based on how many of the approvers vote to either approve or deny the request that determines whether the request is actually approved or denied.

Majority Approval Task Process Example

Active Directory Distribution List Member Retrieve (March 19, 2014)

Retrieves a comma delimited list of e-mail addresses (Belonging to People objects) that belong to a specified Distribution Group. This handler will use the server information and user credentials configured in the task info values to authenticate and connect to the specified Active Directory server (using LDAP) and search for the distribution group on the search parameters provided.

To learn more, check out all recent updates and resource additions on Kinetic Community.

What’s New on Kinetic Community – August 2013

Kinetic Community is the information and interaction hub for users of Kinetic Data software. It’s the place to find and discuss product documentation, videos, presentations, training class materials, downloads, example service items, task handlers, bundles, bridges and more.

Kinetic Community
Here is what’s new on the site over the past 30 days:

Implementing a Multi-Language Survey (August 21, 2013)

There are two main methods of implementing a multi-language survey, each with its own pros and cons, but making framework changes to support multi-language surveys is a bit more involved than simply cloning the survey and changing the displayed text. This article will focus on how to implement framework changes to enable multi-language surveys.

Arranging Checkbox Answers in Multiple Columns (August 20, 2013)

When you have a large number of checkboxes related to a single question, their arrangement on the page can become unwieldy and ugly. This solution article explains how to collect the answers in a multiple-checkbox List field and arrange them in parallel columns using JavaScript.

Putting Answers into Mobile-Friendly Tables (August 19, 2013)

The simple service item described in this article illustrates using a customer’s answers to build up a table in Kinetic Request.  This enables the customer to request multiple items (ex. Port details for a Server Add Request) without having to have multiple instances of the same field (ex. Port Type and IP Address) on the service item.

LinkedIn Handlers (August 15, 2013)

These two LinkedIn handlers allow you to post a comment along with corresponding web content to both an individual and a company’s profile. This web content url can be posted along with a Title, a Description, and an Image Url.

Twitter Handlers (August 15, 2013)

These two Twitter handlers allow you to post statuses of differing complexities to Twitter. One handler will post a text only status while the other one allows you to post a picture in jpg, gif, or png format.

Populating a Mobile-Friendly Table Using a Simple Data Request (August 13, 2013)

The service item described in this article illustrates using Simple Data Request to build up a table in Kinetic Request.  Once loaded, the sample service item uses the Simple Data Request framework to retrieve a list of User records and display a table of Create Date, Modified Date, Email, Login Name, and Full Name field values.

Data Pull (August 7, 2013)

This package contains the files necessary for displaying results from Kinetic fulfillment records (approval, work order) in the customer’s review request. This allows the customer to view fulfillment information without creating duplicates of all the fulfillment answer in the original request.

SMTP Calendar/Meeting Invite Task Handler (July 30, 2013)

This handler builds and sends an email with an icalendar meeting request invite directly to the specified email server specified by the associated task info values.

To learn more, check out all recent updates and resource additions on Kinetic Community.