New CIO Role: Eight Ways to be a Chief Integration Officer

The confluence of disruptive business models, emerging technologies (cloud computing, IoT, wearables) and the consumerization of IT has dramatically redefined the role of the CIO. While there’s no question the CIO’s job description is evolving (a Google search for “changing role of the CIO”–in quotes–yields more than 30,000 results), there’s no clear consensus on exactly what that means.

The CIO as Chief Integration OfficerBut a recent research report from Deloitte and accompanying summary suggest a new twist on the title: the CIO as “chief integration officer.” In this role, the CIO “integrates” technology, ideas, and processes across business functions to drive innovation and improve business performance.

The full report is well worth investigating, though it runs to 150 pages; the summary is an informative, quicker read. Continue reading “New CIO Role: Eight Ways to be a Chief Integration Officer”

Five Ways to Use Process Automation to Prevent Corporate Data Breaches

The increasing sophistication of data thieves, proliferating number of potential breach points, and growing value of stolen data combined to drive the number and cost of data breaches to new highs last year. And the risks to enterprises continue to expand.

How automation can prevent data breachesBut despite the growing threats, many enterprises remain woefully unprepared—even after investing in IT security solutions. According to recent research from Lieberman Software reported in Infosecurity magazine, “69 percent of (IT professionals) do not feel they are using their IT security products to their full potential. As a result, a staggering 71 percent…believe this is putting their company, and possibly customers, at risk.”

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Should We Stop Calling it IT? The Case for Business Technology

Now that cloud computing and the consumerization of technology enable non-technical business process owners to address many of their own data needs—and digital technology is finding its way into a vast range of products (i.e., the Internet of Things) —is the term “IT” still useful and accurate?  Or is the abbreviation for “information technology” now too limiting, even counterproductive, in describing this function?

Should IT be renamed Business Technology?That’s the intriguing question raised by Robert Plant in a Harvard Business Review post. Plant writes that IT as a term “is no longer appropriate in a business context” and continues:

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Three Practical Strategies for CIOs in the Digital Enterprise

The tsunami of change washing over the landscape for CIOs can perhaps best be summed up by the phrase “digital enterprise”—a catchall term encompassing the fundamental redesign of business processes to adapt to big data, the Internet of Things, the consumerization of IT, cloud computing, and other developments.

CIO strategies for the digital enterpriseThe movement is nearly universal: in a recent Altimeter Group survey, 88 percent of “digital strategy executives interviewed said their organizations are undergoing formal digital transformation efforts this year.”

And there is no shortage of opinion about how this is reshaping and expanding the responsibilities of CIOs: a Google search for “CIO role digital enterprise” yields more than 920,000 results.

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MIT: Two Strategies CIOs Need to Deal With the “Biggest Technology Disruption Ever”

“The Internet and e-commerce were major disruptors, but what we’re seeing now is the biggest disruption ever from a technology perspective.”

Those were the words (reflecting a notion previously explored here) of Adriana Karaboutis, CIO of Dell, discussing “what leading the digital enterprise means for today’s top IT executives” at last year’s MIT CIO Symposium. Karaboutis defines the current wave of technology disruption as everything from connected devices (the Internet of Things) and social media to wearables.

Biggest technology disruption ever?
Image credit: Brian Solis

The panel focused on two strategies for addressing today’s unprecedented level of technological disruption: embracing digital technology in order to lead the change, and immersion in the customer experience in order to develop customer-centric technology processes.

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The Biggest (Overlooked) Tech Challenges for Retailers in 2015

Responding to changing consumer expectations, price-sensitivity exacerbated by the great recession, and increasingly tech-savvy shoppers has forced broad and deep adoption of new technologies by retailers. Everyone knows that.

Top retail technology challenges in 2015Most retailers by now have developed strategies for addressing mobile payments, personalization, beacons, omnichannel inventory management, big data analytics, showrooming, webrooming, and buy online / pick up in store—even if the processes and supporting technologies still sometimes have a few rough edges.

Early adopters are exploring strategies for incorporating the Internet of Things (IoT), 3D printing, virtual assistants, and same-day delivery.

Continue reading “The Biggest (Overlooked) Tech Challenges for Retailers in 2015”

Using Kinetic Task with the Internet of Things

by Kelly Heikkila

Kinetic Task is a proven, powerful workflow automation tool used by some of the world’s largest enterprises. From simple approvals to complex employee onboarding processes, Kinetic Task enables agile process management in an often rigid world.

With the release of Kinetic Task 4.0 this fall, we wanted to expand the reach of application integration while making it easier to use for both process authors and administrators. This means that triggering processes from Salesforce.com or JIRA or ServiceNow is as easy as triggering a process from our own Kinetic Request service request portal application. The same open architecture that has always powered our task handlers for outbound connectors is now also available inbound from nearly any triggering application. This opens up a world of new opportunities.

Automatic and Kinetic Task for the Internet of Things IoT Continue reading “Using Kinetic Task with the Internet of Things”