Where’s Wally? Meet Us at these Upcoming ITSM Events

Fall is the season for football, back-to-school, and scrambling to complete that summertime to-do list before winter arrives.

It’s also the season when business and IT service management events kick into high gear. Kinetic Data will be exhibiting at several events over the next couple of months. Here’s where we’ll be—stop by and let’s talk about business process improvement.

IT service events - where to meet Kinetic Data this fallAFCEA TechNet Augusta 2014
September 9-11, Augusta Marriott at the Convention Center, Augusta, GA

Government, industry, and academia speakers will address a broad range of topics and focus on the importance of the network, security issues, and training to enable operational forces to modernize and be ready to meet emerging challenges in 2025 and beyond. Kinetic Data and service provider partners will show how Kinetic Data products support enterprise request management implementations in government agencies and the armed services.

Gartner Symposium/ITxpo 2014
October 5-9, Walt Disney World Resort, Orlando, FL

Learn how to realize, build and optimize digital opportunities, move digital business from theory to practice, and evolve IT leadership to become indispensable in the new digital business world. Kinetic Data will be showcasing our Kinetic Request service portal software, Kinetic Task automation engine, and other products that support enterprise request management initiatives.

BMC Engage 2014
October 13-16, Walt Disney World Swan and Dolphin Resort, Orlando, FL

Bringing together business leaders and IT professionals, from executives to operations to the front lines of system administration, BMC Engage 2014 offers a comprehensive agenda of IT management topics, networking, and hands-on technical training in BMC products and solutions.

FUSION 14
October 19-22, Gaylord National Resort, Washington, DC

Jointly hosted by industry icons itSMF USA and HDI, FUSION 14 brings together top minds to facilitate a total immersion experience into today’s most relevant service management topics. Discuss and compare the benefits and challenges associated with using ITSM when implementing virtualization, the cloud, mobility, security, SaaS, and more; establish and accomplish service management goals specific to your organization; and arm yourself with the knowledge you need to implement service management initiatives back at the office.

John Sundberg to Present the ERM Concept at Gartner Symposium/ITxpo

Kinetic Data president John Sundberg will deliver a presentation outlining the concept and benefits of Enterprise Request Management (ERM) at the Gartner Symposium/ITxpo in Orlando, which runs from October 6th through the 10th. The ERM presentation will take place in the Emerging Technology Pavilion Theater on Wednesday, October 9, at 12:35 p.m..

Gartner Symposium/ITxpo 2013Gartner Symposium/ITxpo is the world’s most important gathering of CIOs and senior IT executives. This year’s event will focus on how the convergence of forces like mobile, social, and cloud technologies are dramatically reshaping the role and business expectations of IT. The 2013 agenda offers 500+ analyst sessions, workshops, roundtables and mastermind keynotes across five full days. With 10 role-based tracks and 11 industry tracks, the agenda targets your specific title responsibilities and ways to adapt new ideas and strategy to your industry, along with insight on what’s next in IT.

John’s presentation will discuss how an ERM approach to service requests and fulfillment drives cost savings and business agility. Organizations are moving to ERM in response to changes in the business environment—such as BYOD and the consumerization of IT—and the shortcomings of technology-focused service request management approaches in adapting to those changes.

Large businesses and government agencies recognize the need for “self-service 2.0” approach to request management. The core elements of self-service 1.0—posting a catalog of services and list of “known solutions” in the form of a knowledgebase—had limited value. The approach these organizations are finding valuable is to bridge the gap between an employee needing something (anything from a new office chair to resources for a new product development project) to an employee getting something. ERM bridges that gap.

Business function managers are empowered to define their own service items and task flows. Internal or external “customers” get a single intuitive, Web-based interface for ordering any type of service, without needing to understand the underlying approval and scheduling processes. Organizations benefit from accelerated service delivery, improved first-time fulfillment, and lower service delivery costs.

Kinetic Data will also be exhibiting in the Emerging Technology Pavilion. Registration is still open for this Gartner event.