New CIO Role: Eight Ways to be a Chief Integration Officer

The confluence of disruptive business models, emerging technologies (cloud computing, IoT, wearables) and the consumerization of IT has dramatically redefined the role of the CIO. While there’s no question the CIO’s job description is evolving (a Google search for “changing role of the CIO”–in quotes–yields more than 30,000 results), there’s no clear consensus on exactly what that means.

The CIO as Chief Integration OfficerBut a recent research report from Deloitte and accompanying summary suggest a new twist on the title: the CIO as “chief integration officer.” In this role, the CIO “integrates” technology, ideas, and processes across business functions to drive innovation and improve business performance.

The full report is well worth investigating, though it runs to 150 pages; the summary is an informative, quicker read. Continue reading “New CIO Role: Eight Ways to be a Chief Integration Officer”

New Definitions Added to the Ultimate ITSM Glossary

As noted here previously, there are numerous words, phrases, and acronyms which are either unique to the IT service management and ITIL world, or have a specific meaning within those contexts.

To help clarify these terms and concepts, Kinetic Data has compiled definitions for nearly 60 items in our ITIL – ITSM glossary.

ITSM-ITIL glossary - new terms addedBut the IT discipline is constantly evolving, with new practices, technology, concepts, models, trends and ideas being introduced. Reflecting these ongoing changes, four new entries were recently added to the glossary of ITSM terms.

DevOps

Few terms in the realm of ITIL and IT service management are as controversial to define as DevOps; there seem to be nearly as many definitions as the number of people trying to define it. Continue reading “New Definitions Added to the Ultimate ITSM Glossary”

How the Role of IT is Changing in the Enterprise: Research

While a great deal has been written about how the role of IT is being transformed in response to disruptive technology change, recent research from Avanade and InformationWeek puts some hard numbers behind the words.

Reporting on those study results, Shelly Kramer notes that the traditional enterprise IT model is under pressure as rapidly evolving business needs and increasing tech-savvy employees demand faster, more flexible technology approaches.

changing role of IT in the enterpriseAs she observes, “it’s not unusual for the IT function to be viewed as something of an obstruction to be worked around rather than an asset to the business. This leads to the rise of alternative, external cloud solutions being adopted directly by other business unit leaders and a hodgepodge of unconnected ‘solutions’ being used by various factions within the company.”  Working around IT rather than with it leads to risks enterprises need to acknowledge and address.

Continue reading “How the Role of IT is Changing in the Enterprise: Research”

Mobility Forecast 2016: Three Ways to Address BYOD and Workforce Evolution

On the long list of transformational changes—the digital enterprise, big data, the Internet of Things—keeping life interesting for CIOs and IT groups, a key area of focus is the ongoing developments in BYOD and workforce mobility. Tech leaders are challenged to make wise investments within a nascent and rapidly evolving tools environment.

BYOD and mobility forecast 2016That’s the central point made by Dell’s Tom Kendra in his article, Mobility Forecast: BYOD and EMM in 2016 on CIO.com. He writes that “for IT to be prepared to manage change efficiently, securely and cost-effectively, it is essential to understand the key drivers of change.”

Here are the three categories of change identified by Kendra, along with observations from this blog. Continue reading “Mobility Forecast 2016: Three Ways to Address BYOD and Workforce Evolution”

Enterprise Service Integration: It’s Not Just About Data

In today’s complex technology landscape, organizations are challenged to consistently improve service delivery while reducing costs. The competitive marketplace requires enterprises to have the agility to address changing business needs quickly and effectively.

Enterprise service integration with Kinetic TaskShared-service models are the corporate norm in efforts to scale service delivery models. These shared service groups (e.g., HR, facilities, finance, operations, and IT) are using large-scale software systems designed to handle specialized requirements while meeting compliance and regulatory needs.

There is an evolving demand for integrated automation strategies to provide key business services across the enterprise. It’s not just about integrating data, it’s about delivering effective service.

A new white paper from Kinetic Data, Enterprise Service Integration with Kinetic Task, explains why service integration is a better approach than data integration, and outlines how the Kinetic Task automation engine enables service integration across the enterprise in a scalable, flexible, and manageable manner.

Long gone are the days of “single vendor” solutions for management and control across the enterprise. Organizations today utilize specialized applications for finance and accounting, HR, IT service management, supply chain management, and other functions. These applications not only come from different vendors, but often run on different operating systems, on different hardware, on-premises or in the cloud.

Point-to-point data integration is one approach to connecting applications, but is difficult to scale and nightmarish to maintain.

Allowing specialized applications to be used in a service-oriented architecture (SOA) is widely regarded as a better approach. By providing a centralized hub for service design and integration, companies benefit in several ways.  Integrations are now manageable, centralized, and standardized across the enterprise. Not only can data be integrated across systems, but approvals, notifications, and messaging can be centrally managed via a workflow automation engine.

Kinetic Task can connect to any application or database to extend the benefits of BPA to any processes across the enterprise. The engine is designed to be extended not only to COTS systems but to any system that can communicate via common methodologies such as APIs, Web Services, REST, or SOAP. This strategy applies to both triggering systems and systems involved in the fulfillment or completion of the process.

Download the white paper Enterprise Service Integration with Kinetic Task to learn more.