While there’s a great deal of chatter about team chat applications, actual enterprise adoption remains low. Why? Quite possibly it’s because enterprises won’t invest in new tools without a specific need; and when such needs are identified, team chat apps often lack the functionality required to address them.
- “Offer persistent group collaboration spaces that include text chat, document sharing, and often voice/video/desktop sharing;
- Are typically available via mobile app stores or via a browser as a cloud/software-as-a-service (SaaS) product;
- Enable easy inclusion of team members from inside and outside of the corporate firewall; and
- Offer a freemium model designed to get users hooked, and then pay for additional functionality such as security and management.”