How Service Catalogs Help Enterprise IT Innovation

Over the past few decades, organizations have applied technology primarily to reduce costs. Faster computers, instantaneous global communications, and specialized software for every business function have dramatically improved productivity and driven costs out of the value chain.

But the days of cost reduction as the primary focus of IT may have ended. As noted here a year ago, “improving the effectiveness of business processes” has replaced reducing costs as the top concern of IT leaders.

BPI IT innovation report - accelerating business transformationNow, fresh research from the Business Performance Innovation (BPI) Network reinforces and builds on this trend. Across enterprises, business leaders are looking to IT and new technologies to help “increase agility, improve customer experience, and make their companies more competitive.”

As the mission of IT is transformed from driving out costs to driving business model innovation, IT’s profile is raised as well. Per the BPI research, almost two-thirds (65%) of enterprises “say technology has become ‘far more important’ to their organizations in the past five years. Another 28% see it as ‘somewhat’ more important.”
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New CIO Role: Eight Ways to be a Chief Integration Officer

The confluence of disruptive business models, emerging technologies (cloud computing, IoT, wearables) and the consumerization of IT has dramatically redefined the role of the CIO. While there’s no question the CIO’s job description is evolving (a Google search for “changing role of the CIO”–in quotes–yields more than 30,000 results), there’s no clear consensus on exactly what that means.

The CIO as Chief Integration OfficerBut a recent research report from Deloitte and accompanying summary suggest a new twist on the title: the CIO as “chief integration officer.” In this role, the CIO “integrates” technology, ideas, and processes across business functions to drive innovation and improve business performance.

The full report is well worth investigating, though it runs to 150 pages; the summary is an informative, quicker read. Continue reading “New CIO Role: Eight Ways to be a Chief Integration Officer”

Looking Back: The Top 20 at 200

As the Kinetic Vision blog approaches another significant milestone, its 200th post, here’s a look back at the top 20 most-read posts since the blog’s launch in March of 2011.

Not surprisingly, the phrases that occur most frequently in the posts below indicate readers are most interested in industry research about request management (that’s what we do), its applications (service catalogs, employee onboarding, BYOD) and its benefits (cost savings, process automation, risk management).

Request management blog posts: - top 20 at 200It’s also not surprising many of these are “evergreen” posts; these are articles with a long “shelf life” that continue to draw significant numbers of views month after month. The most-read post so far in 2015 (How IT Will Change by 2020 – Research From HDI) narrowly missed the list below, coming in at #23 all-time.

Here then are the top 20:

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Six Ways to Deal With the “Crisis” in IT Communications

This couldn’t be happening at a worse time.

According to a recent study by the CIO Executive Council, poor communication is resulting in “a state of crisis between IT and non-IT employees, which could prove disastrous” in the current environment of unprecedented digital disruption.

How to fix the crisis in IT communicationsWriting in CIO magazine, Brendan McGowan details the research findings. IT leaders recognize that building trust and credibility across their organizations is critical, but most acknowledge significant shortcomings in their groups’ communication abilities.

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Six Vital BYOD Stats – And The Bigger Productivity Picture

Most organizations have now adopted BYOD policies, permitting or encouraging employees to use their personal computing and communications devices at work. Though the embrace of BYOD varies—small companies are more likely to adopt BYOD than large enterprises, tech companies more than government, U.S. firms more than those in Europe—a clear majority of respondents in a recent survey by Tech Pro Research “say that their organization is using or planning to use BYOD.”

BYOD stats and impact on productivityIt is easy to see why employees want to use their own devices, with reasons ranging from familiarity to freedom. Meanwhile, employers often see the shift (despite additional security measures required) as a way to save money. And research compiled by BMC Software indicates BYOD users work longer hours. But do BYOD policies ultimately improve productivity?

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