How Service Catalogs Help Enterprise IT Innovation

Over the past few decades, organizations have applied technology primarily to reduce costs. Faster computers, instantaneous global communications, and specialized software for every business function have dramatically improved productivity and driven costs out of the value chain.

But the days of cost reduction as the primary focus of IT may have ended. As noted here a year ago, “improving the effectiveness of business processes” has replaced reducing costs as the top concern of IT leaders.

BPI IT innovation report - accelerating business transformationNow, fresh research from the Business Performance Innovation (BPI) Network reinforces and builds on this trend. Across enterprises, business leaders are looking to IT and new technologies to help “increase agility, improve customer experience, and make their companies more competitive.”

As the mission of IT is transformed from driving out costs to driving business model innovation, IT’s profile is raised as well. Per the BPI research, almost two-thirds (65%) of enterprises “say technology has become ‘far more important’ to their organizations in the past five years. Another 28% see it as ‘somewhat’ more important.”
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What’s New on Kinetic Community – May 2014

Kinetic Community is the information and interaction hub for users of Kinetic Data software. It’s the place to find and discuss product documentation, videos, presentations, training class materials, downloads, example service items, task handlers, bundles, bridges and more–as well as presentations and training materials from the 2014 Kinetic Enthusiasts Group (KEG) event.

Kinetic Community
Here is what’s new on the site since our last blog update:

Using Kinetic Task with Kinetic Survey (April 21, 2014)

Kinetic Task is a workflow process engine that can be added to nearly any software application. While well known for working with Kinetic Request, it takes just a few easy steps to make it work with Kinetic Survey.

BMC ITSM7 Change Status Update (April 10, 2014)

Download this file to update the status and status reason, if needed, for a specific BMC ITSM7 Change (CHG:Infrastructure Change) request. Depending on the Status provided, a Status Reason might be necessary. The status and status reason combination should be valid per the system/workflow.

BMC ITSM7 Incident Status Update (April 10, 2014)

This file updates the status and status reason, if needed, for a specific BMC ITSM7 Incident (HPD:Help Desk) request. Depending on the Status provided, a Status Reason might be necessary. The status and status reason combination should be valid per the system/workflow.

Kinetic Survey v5.1.3 Released (April 8, 2014)

Use these instructions and links to download and install Kinetic Request/Survey v5.1.3, or to upgrade an existing Kinetic Request/Survey system to v5.1.3. Note: Kinetic Request and Kinetic Survey use the same files and follow the same installation/upgrade procedure. The information provided here applies to both applications.

Kinetic Request v5.1.3 Released (April 8, 2014)

Use these instructions and links to download and install Kinetic Request/Survey v5.1.3, or to upgrade an existing Kinetic Request/Survey system to v5.1.3. Note: Kinetic Request and Kinetic Survey use the same files and follow the same installation/upgrade procedure. The information provided here applies to both applications.

Majority Approval Task Process Example (March 19, 2014)

This example shows how to have an approval process that allows a majority vote or consensus for the task tree to continue on. Sometimes you may want to send an approval request to multiple people and based on how many of the approvers vote to either approve or deny the request that determines whether the request is actually approved or denied.

Majority Approval Task Process Example

Active Directory Distribution List Member Retrieve (March 19, 2014)

Retrieves a comma delimited list of e-mail addresses (Belonging to People objects) that belong to a specified Distribution Group. This handler will use the server information and user credentials configured in the task info values to authenticate and connect to the specified Active Directory server (using LDAP) and search for the distribution group on the search parameters provided.

To learn more, check out all recent updates and resource additions on Kinetic Community.