Self Service or Selfish Service?

Is your self-service actually selfish service?

Personally I love this message. All too often the operators of a service sit down and try to make them more “efficient” or “streamlined”. What they mean is efficient and streamlined for them.

This leads to poor adoption, and continues a long standing abuse of the customer experience. What’s in it for me? Am I getting better faster service?

In reality these self-service portals are an afterthought and aren’t truly integral to the service experience!

Read the full article here:

http://www.information-age.com/five-tips-make-it-self-service-more-selfless-and-customer-centric-123460475/

What do you think? Is self-service integral to your service experience? What value is added for your customers and teams through self-service?

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