Today is the final day of the early bird special for the Kinetic Enthusiasts Group (KEG) 2013 event, to be held once again at the beautiful Inverness Hotel in Denver.
The keynote speaker for this year’s conference will be Eveline Oehrlich, a principal analyst at Forrester Research. Evenline’s areas of focus at Forrester include information technology infrastructure library (ITIL), the implementation of IT service management, business service management (BSM), and many other aspects of IT operations. In this role, she offers strategic guidance to help enterprises worldwide manage their networks and systems, define key projects that focus on IT service management, and bridge IT to the lines of business.
Last year, attendees came to KEG to learn more about products like the Kinetic Task workflow automation engine, get new ideas for use of service requests, and to discuss the future direction of Kinetic Data products.
This year’s conference will feature sessions on moving from a queue-based model to a schedule-based approach for service desks, creating blueprints for service items, connecting service items in a parent-child relationship within a service request, and much more.