Trying is Everything

How are we going to solve this problem?

It’s impossible to know all the possible solutions to a given problem, and the more complex the problem, the more possible solutions there may be.

Nothing inspires me to grab my toolbox more than problems that need solving. How do you add solutions to your toolbox? How do you hone your skills in applying those tools?

This is why trying is everything.tools

Without the upfront work of experience and trying things, you may not know which tool is sharpest, or the best fit for problem.  In tech work this means trying lots of things, platforms, technologies and approaches to applying those technologies. It means talking to people who have tried lots of things and connecting to people who carry a bigger toolbox or sharpened tools.

Get involved in communities, join meetups focused on solutions and try everything!

Ready to try something new? Join our hackathon: http://developer.kineticdata.com/hackathon

New Definitions Added to the Ultimate ITSM Glossary

As noted here previously, there are numerous words, phrases, and acronyms which are either unique to the IT service management and ITIL world, or have a specific meaning within those contexts.

To help clarify these terms and concepts, Kinetic Data has compiled definitions for nearly 60 items in our ITIL – ITSM glossary.

ITSM-ITIL glossary - new terms addedBut the IT discipline is constantly evolving, with new practices, technology, concepts, models, trends and ideas being introduced. Reflecting these ongoing changes, four new entries were recently added to the glossary of ITSM terms.

DevOps

Few terms in the realm of ITIL and IT service management are as controversial to define as DevOps; there seem to be nearly as many definitions as the number of people trying to define it. Continue reading “New Definitions Added to the Ultimate ITSM Glossary”

How to Fix Costly Data Center Outages Fast

When any portion of an enterprise network or data center fails, restoring operation as quickly as possible is the top priority. For complex problems, immediately setting up a virtual war room using online enterprise collaboration software is the most effective approach.

Data center downtime is horrendously expensive; while cost estimates vary widely by industry, some of the most comprehensive research concludes the “average cost of data center downtime across industries (is) approximately $7,900 per minute” while “the average reported incident length was 86 minutes, resulting in average cost per incident” of nearly $700,000.

Image credit: CIO Insight
Image credit: CIO Insight

Furthermore, outages are occurring more frequently. In addition to the increasing complexity and scope of operating systems and core management and control suites, as well as hybrid cloud network infrastructures, leading causes of outages include:

  • Weather or power-related issues
  • Accidents or human error
  • Cyber attacks

Continue reading “How to Fix Costly Data Center Outages Fast”

How the Role of IT is Changing in the Enterprise: Research

While a great deal has been written about how the role of IT is being transformed in response to disruptive technology change, recent research from Avanade and InformationWeek puts some hard numbers behind the words.

Reporting on those study results, Shelly Kramer notes that the traditional enterprise IT model is under pressure as rapidly evolving business needs and increasing tech-savvy employees demand faster, more flexible technology approaches.

changing role of IT in the enterpriseAs she observes, “it’s not unusual for the IT function to be viewed as something of an obstruction to be worked around rather than an asset to the business. This leads to the rise of alternative, external cloud solutions being adopted directly by other business unit leaders and a hodgepodge of unconnected ‘solutions’ being used by various factions within the company.”  Working around IT rather than with it leads to risks enterprises need to acknowledge and address.

Continue reading “How the Role of IT is Changing in the Enterprise: Research”

How IT Will Change by 2020 – Research From HDI

Given the rapid and dramatic changes occurring in business and technology, it’s challenging to predict events even one year out (though a post here last fall took a shot at predicting IT trends for 2015).

Yet the researchers at HDI have even more ambitiously taken a stab at prognosticating the state of enterprise technology and IT support five years ahead in Foresight Is 2020: Industry Predictions from the HDI Strategic Advisory Board.

the future of IT support per HDIThis article by Roy Atkinson and Craig Baxter shares some of the findings from “an ambitious project to look ahead about five years and make some assertions about where the technical service and support industry will be by the year 2020,” launched late last year by the HDI Strategic Advisory Board.

Continue reading “How IT Will Change by 2020 – Research From HDI”

Cloud Computing and Legacy Applications: Why an Evolutionary Approach Works Best

While change is a constant in IT,  there’s no question that the technology developments of the past couple of years and what’s in store for the coming year are…different. The confluence of cloud computing, BYOD, consumerization, shadow IT, low-code platforms, the Internet of Things (IoT), and big data, among other trends, is creating challenges that are bigger, faster, and more disruptive than ever before.

Mainframes remain vital in the cloud computing era
Image credit: Enterprise Tech

In IT Leadership 2.0: Transform Yourself or Fade Away on CIO Insight, Frank Wander writes:

“A giant wave is crashing over IT as we know it. Our industry is one where waves regularly come and go, each one pushing something we held precious into the past. We have come to understand that technologies have a limited life span. It is an accepted notion in our industry. But this current wave is different—it is a tsunami, and IT leaders are in danger of being swept away.”

Continue reading “Cloud Computing and Legacy Applications: Why an Evolutionary Approach Works Best”

Six Key Takeaways from the HDI – itSMF USA Service Management Report

IT service management (ITSM) principles are being embraced in shared service functions (HR, finance, facilities, etc.) in an increasing number of organizations. Whether applied within the enterprise or by service providers, ITSM tools and practices are helping to improve processes and reduce service costs. The results are better alignment between IT and business functions, faster service fulfillment, and happier end users.

ITSM isn't just for IT anymore Continue reading “Six Key Takeaways from the HDI – itSMF USA Service Management Report”