Trying is Everything

How are we going to solve this problem?

It’s impossible to know all the possible solutions to a given problem, and the more complex the problem, the more possible solutions there may be.

Nothing inspires me to grab my toolbox more than problems that need solving. How do you add solutions to your toolbox? How do you hone your skills in applying those tools?

This is why trying is everything.tools

Without the upfront work of experience and trying things, you may not know which tool is sharpest, or the best fit for problem.  In tech work this means trying lots of things, platforms, technologies and approaches to applying those technologies. It means talking to people who have tried lots of things and connecting to people who carry a bigger toolbox or sharpened tools.

Get involved in communities, join meetups focused on solutions and try everything!

Ready to try something new? Join our hackathon: http://developer.kineticdata.com/hackathon

Why I Joined KineticData

TL,DR; I’ve never worked for a company where they could handle the bandwidth of my ideas. It feels good. Kinetic Data is in the perfect position to make a big impact on the technology aspect of many industries. To prove it we’re paying cash to build solutions on top of our platform.

My tech career started with ServiceNow. Actually, it really started on a home-grown filemaker system, then ServiceNow. </tangent>

If you’ve been in the tech industry even slightly longer than me, you probably realize why my short tenure and lack of exposure to “legacy systems” skews my perception. Our industry has a rich history of trials, tribulations and successes. The first exposure to older systems of record taught me that several vendors and tools had gone through a “vicious cycle”.  This was usually because the tools or company had:

  • Become too disparate
  • Relied on archaic code bases (technical debt)
  • Politics or other in-fighting with partners or business practices
  • Overpricing
  • Crazy licensing
  • Undervaluing
  • Overvaluing
  • Poor architecture
  • Grown by acquisition
  • Wasn’t innovative enough
  • Outgrew themselves

and a myriad of other reasons. Having heard these experiences, told by those more experienced, trends appeared and I realized;

History repeats itself.

This isn’t new information, but it’s a new look at our current reality.

The complex becomes the simple, only to become complex again. And we certainly see this in the stories of our industry. The term “coded into a corner” has become a common description for technology platforms that support automation and technology management.

OverComplicatedOverTime

This is a vicious cycle technologists understand very well. Companies implement systems regularly. Some systems have more stickiness than others, some are more durable, some have more staying power. Organizations have baggage too, some can adapt quickly, some have the discipline to squeeze more life or value out of platforms than others.

How can we stop this cycle? It is damaging the reputations of service providers, projects, departments and individuals. Start by not doing anything on the list above. There are two things that are imperative for ideas and companies to survive:

  1. Decentralize work: enabling the customer to manage their own business processes
  2. Well architected technology: make integration and platform value longer lasting by making wise choices

It is cruel to list those two behemoths like that. Both of these goals are massive undertakings with massive benefits.

How to get there

How does a team make progress toward those goals? Firstly, make them organizational goals, secondly make them department goals, and thirdly make decisions to support this direction. Whether it’s hiring or training architects, giving them the proper oversight (by having them report to non technical leadership) and by giving them power to change your systems.

So Why Kinetic Data?

There are a lot of reasons of course. Primarily as a marketer and technologist, I need to strongly believe in a product before I can successfully make others believe. I’ve seen what KD is building and I have faith that it will not only change the way you look at platforms again, but it will help companies achieve the two goals listed above.

I’ve had the pleasure to work at a handful of companies and Kinetic Data has a very healthy and supportive psychological culture and environment. Never have my ideas been so welcome and accepted in a professional setting. People are eager to try new things, fail quickly and feel the support of our team if we make mistakes.

If you want to see what I’ve seen – give it a whirl. Sign up for more information, trials and demos here.

Scoping Technology Differently, Differentiates

tl;dr (too long, didn’t read) – Switching to the latest toolset just catches you up to competitors, it doesn’t take you past them. If your goal is differentiation and increasing value past “par” then design for rapid technology change, perform regular system evaluations and have an honest and transparent tool selection processes.

 

Your enterprise has several platforms that are capable of accomplishing literally anything. With enough development these systems can likely perform many business functions. But should they? Just because your jackknife has a saw doesn’t mean you will enjoy using it; there may be a better tool.

How can you tell what each system should do? Enter the “Enterprise Architect” (EA), this person is essentially a business analyst and technologist, and hopefully has a great deal of understanding how systems fit together. They are ready to tell you which tools should do which tasks. They do this by analyzing toolsets and balancing the goal of optimizing value while decreasing overhead. For instance, building an intranet site for department use on SAP is going to take quite a bit of customization and org-change, while Sharepoint is built for this purpose (and your company already has a license). Bring them your goals.

This applies to all functional areas. Daily work in human resources (HR) handles aspects of talent and career paths, these functions are unique to this team and have specific tools that work great for this space.  Building something from scratch is not a wise investment and can lead quickly to waste and missed opportunity. But if the organization is a talent agency, it’s likely they have a custom system for managing people. This is their differentiation.

So what happens when new tools or demands are raised? Enter the “Business Relationship Manager” (BRM), this role is essentially a business analyst with great listening and persuasion skills. These people partner with the architects mentioned above to make things happen – this can mean pushing features that didn’t exist before, switching platforms or finding better data sources or integrations.

In the HR example above you can quickly see how HR uses these features and technology to differentiate their value. They are collectively better as they improve and iterate their tools and processes. Perhaps their toolset allows them to cross-reference LinkedIn data with compensation, or compare performance with career path; whatever the case, if there is business value in quality talent, enabling these toolsets is the goal. This should be clear to the BRM and Architect alike, and they should know whether the talent management system can handle an integration of that sort. Maybe they get a business intelligence app involved or just work slowly toward this goal.

This applies broadly across the enterprise. If you aren’t able to differentiate, you run the risk of missed value and ultimately irrelevancy. As technology continues to be the differentiator of choice, the importance of having quality Architects and BRMs increases. Getting quality masterful value out of your toolsets is their sweet spot.

How Come Our Culture Isn’t Better?

Week 3 in a three-part series about differentiation.
Hiring the right people. Have you seen this done well? If we accept that failure is inevitable, meaning you How Culturecan’t hire perfectly well %100 of the time, then how do you make sure you’re getting the right people to fill your needs?
That’s easy!
Are you accomplishing your goals? Are you exceeding them? These two questions capture the urgency and essence of how truly great companies look for ideas.
This desire for new ideas, a thirsty exploration and acceptance of ideas is something I’ve seen firsthand at only a couple organizations. If you find it, take note, for you are in the presence of something very great. A culture that begs for change is not something you can create overnight, and something that I suspect doesn’t scale.
In both cases, the culture of the organization was the first goal right at the beginning. If you have competing goals, and a different primary goal you will be quickly distracted with profit, product or performance and one of the millions of details of running a successful organization.

How Come There Are No New Ideas?

Week 2 in a three-part series about differentiation.
We don’t have time to innovate.Ideas and Listening
Everything’s already been tried.
We just aren’t a very innovative company.
Heard them all? Your team has. And the person who doesn’t hear, doesn’t recognize and doesn’t believe them is the employee that’s sure to be innovating. New ideas are everywhere. However, in some cultures, ideas must go into hiding for self preservation. Idea abuse is a real problem and can be recognized by the symptoms including cricket sounds when conference calls open up for questions, people hide their best ideas and people are used to hearing “no”.
Why is this?
What suggestion did your mail room employee just mention to his co-worker on the dock while taking in the daily barrage of Amazon boxes? What if their supervisor doesn’t listen? What if they do, but then their manager doesn’t? How can co-workers cut through the beauracracy quickly and prove ROI without being enabled?
The answer is that they can’t. Or if they can, they won’t.
Here’s the story.
An inspired and new employee has been mentioning new ideas to her boss for 3 years, one day a consultant came in and sold an idea to management. After a lengthy and expensive project, which failed, your new employee is livid. She even takes the time to analyze and report why the idea wouldn’t have provided value even if the project were successful. Yet her ideas go unnoticed, unrecognized by management and never realized by her coworkers.
This employee might muster up the courage to quit, or even look for a new position where their voice will be heard and valued. But maybe they won’t. Maybe they are the primary earner in their household and they can’t take a risk on a new job. In both of these cases this woman will keep quiet and do the minimum possible to complete her “duties as described”.
How can you break this cycle?
Some say new leaders are needed, some people think a feedback process might work. I usually go for something a bit more direct and impactful; transparency.
Your employees need love and care. People want to be heard, valued and rewarded. They want to be part of a team. Not just watching from the sidelines. So cut to the core, build systems of engagement that scale and stop silencing voices with process, approvals and hierarchy.
Next week: Culture as a measure for your ability to differentiate.

Where Do Ideas Come From?

Week 1 in a three-part series about differentiation.
 shutterstock_369924926
In knowledge work, there are typically several unspoken things teammates are expected to contribute. One such tool is brainstorming. Although not many job descriptions really include this in the “required skills and experience”, hiring crews are always trying to understand a candidate’s ability to come up with new ideas. Critical thinking, questioning and trying things are essential skills in any teammate.

 

The second thing most people bring is a network of people who help think through or talk out ideas. Almost every teammate brings this too, along with former co-workers, industry connections and networks, not to mention friends and family.

 

These are the things that can’t be automated, can’t even be ‘manufactured’ per se. Talent takes pride in that kind of value. There is comfort knowing that a person’s skills can’t be replaced by a system, or automation.

 

So?
Your people are your differentiator.

 

Your people may have a passion about work that is so genuine, so pure, that they can’t help but talk about the next project. When they are out and about, their minds wander, usually to topics in which they have real interest. People can see your employees honing ideas and jotting them down everywhere. They take ideas and experiences and apply to them to their craft. Sharpening it and honing it with little oversight and minimal micro-management

 

Pioneering Change with Learning and Courage

“Sometimes you win, sometimes you learn”

-John Maxwell

Thirty years ago the Challenger Space shuttle exploded as America watched in shock and horror. This tragedy was perhaps one of the biggest speed bumps in our humanity’s progress toward furthering space exploration.

The men and women who gave their lives that day were the brave pioneers that took the biggest risk for their team.  And how did we respond? By mourning, remembering and honoring them by continuing to fail well on our path toward space exploration.

The amount of planning, work, engineering and money that led up to the mission was massive. The amount of review work, post failure; also massive. These are all the costs of innovative change. The political leadership, development of NASA and funding of the space program; all of these things might seem impossible if they hadn’t been done yet. And they hadn’t. So how did we get here?

Human beings traveling to space was unthinkable.

Without starting there is no failure. Without failure we will never succeed in something that was once unthinkable.  Why?  Because failure offers us the best opportunity to learn and evolve.

So how did we get to that point? How does a group of people start exploring the unknown? How do we start taking the right path toward failure? And once we fail, how do we learn and adjust?

No matter what your goal is, having the right team is where you start. Once you’ve got the necessary people, just start. Talk about what you are going to try, and don’t forget to discuss the elephant in the room: how will you respond to failure?

Do everything you can to plan and account for failure in all you try. Because failure is eminent, including it in your planning means you get to decide how you react. Planning on putting in a business critical system? How flexible does it need to be to account for new situations? What happens when your system goes down? Does it completely destroy your ability to be productive?

Is there a better way? If so, you’ll probably learn it during your journey.