How to Provision a Virtual Private Cloud in 45 Seconds

By Andrew Kramer and Matt Howe

There’s increasing interest among enterprises in IaaS (Infrastructure-as-a-Service). Many organizations are moving their servers to cloud-based providers like Amazon Web Services (AWS) and Microsoft Azure, among others. The promise of the cloud is fast and cheap infrastructure, but that needs also be balanced with security and control.

Top cloud services providersAll cloud providers offer API integration to their services; Amazon has a vast array of services and completely documented APIs (and even a Ruby SDK), making the work of creating integration with these services fairly easy—if you have the right tools.

One of our customers, a global technology company, recently asked us to create a way to provision a Virtual Private Cloud that included their business rules—something they’ve struggled with using other tooling. Continue reading “How to Provision a Virtual Private Cloud in 45 Seconds”

What’s New on Kinetic Community – May 2015

Kinetic Community is the information and interaction hub for users of Kinetic Data software. It’s the place to find and discuss product documentation, videos, presentations, training class materials, downloads, example service items, task handlers, bundles, bridges and more—as well as presentations from the 2015 Kinetic Enthusiasts Group (KEG) event. As John Sundberg notes in the video below, Kinetic Community is a fantastic asset.

Kinetic Community rocks - create, share, and smileHere is what’s new on the site since our last blog update: Continue reading “What’s New on Kinetic Community – May 2015”

What’s New on Kinetic Community – October 2014

Kinetic Community is the information and interaction hub for users of Kinetic Data software. It’s the place to find and discuss product documentation, videos, presentations, training class materials, downloads, example service items, task handlers, bundles, bridges and more–as well as presentations and training materials from the 2014 Kinetic Enthusiasts Group (KEG) event.

Kinetic Community
Here is what’s new on the site since our last blog update: Continue reading “What’s New on Kinetic Community – October 2014”

What’s New on Kinetic Community – May 2014

Kinetic Community is the information and interaction hub for users of Kinetic Data software. It’s the place to find and discuss product documentation, videos, presentations, training class materials, downloads, example service items, task handlers, bundles, bridges and more–as well as presentations and training materials from the 2014 Kinetic Enthusiasts Group (KEG) event.

Kinetic Community
Here is what’s new on the site since our last blog update:

Using Kinetic Task with Kinetic Survey (April 21, 2014)

Kinetic Task is a workflow process engine that can be added to nearly any software application. While well known for working with Kinetic Request, it takes just a few easy steps to make it work with Kinetic Survey.

BMC ITSM7 Change Status Update (April 10, 2014)

Download this file to update the status and status reason, if needed, for a specific BMC ITSM7 Change (CHG:Infrastructure Change) request. Depending on the Status provided, a Status Reason might be necessary. The status and status reason combination should be valid per the system/workflow.

BMC ITSM7 Incident Status Update (April 10, 2014)

This file updates the status and status reason, if needed, for a specific BMC ITSM7 Incident (HPD:Help Desk) request. Depending on the Status provided, a Status Reason might be necessary. The status and status reason combination should be valid per the system/workflow.

Kinetic Survey v5.1.3 Released (April 8, 2014)

Use these instructions and links to download and install Kinetic Request/Survey v5.1.3, or to upgrade an existing Kinetic Request/Survey system to v5.1.3. Note: Kinetic Request and Kinetic Survey use the same files and follow the same installation/upgrade procedure. The information provided here applies to both applications.

Kinetic Request v5.1.3 Released (April 8, 2014)

Use these instructions and links to download and install Kinetic Request/Survey v5.1.3, or to upgrade an existing Kinetic Request/Survey system to v5.1.3. Note: Kinetic Request and Kinetic Survey use the same files and follow the same installation/upgrade procedure. The information provided here applies to both applications.

Majority Approval Task Process Example (March 19, 2014)

This example shows how to have an approval process that allows a majority vote or consensus for the task tree to continue on. Sometimes you may want to send an approval request to multiple people and based on how many of the approvers vote to either approve or deny the request that determines whether the request is actually approved or denied.

Majority Approval Task Process Example

Active Directory Distribution List Member Retrieve (March 19, 2014)

Retrieves a comma delimited list of e-mail addresses (Belonging to People objects) that belong to a specified Distribution Group. This handler will use the server information and user credentials configured in the task info values to authenticate and connect to the specified Active Directory server (using LDAP) and search for the distribution group on the search parameters provided.

To learn more, check out all recent updates and resource additions on Kinetic Community.

Service Providers—Configure Your Service Processes for Superior Business Value

By Brett Norgaard

Over the past year, my blogging has centered on how service providers (internal, shared service, or outsourcers/managed service providers) can save money, reduce risk, innovate, accelerate time to value, enhance customer satisfaction and increase productivity in their operations. How can this be accomplished, you ask?

Once you have a configurable, secure, multi-tenant service platform in place, you can swiftly and confidently transition new clients onto the platform with standard, optional and customized services. If you have a “master library” with portfolio management functionality, each client can operate as “an experiment in productivity.” The opportunity is to identify, capture, replicate and roll-out productive innovations. Here’s a short blog entry exploring this: Service Providers Accrue Enterprise Value Benefits From all Clients.

One client/department/division/program’s invention can be another’s innovation…if the service items are portable to other instances or versions of the service platform. And, the branding and theming needs to adapt to the new client/user as well. See the blog series on “Service Item Portability“:

Innovation does not have to be daunting. Consider that it can simply be a matter of cloning one service item and registering it for another client/user. Or, you can clone a service item and link it to another process like a specific approval process, integration to an enterprise application like HR or Procurement, access to a Cloud-Based service for provisioning IT resources like computing power or storage, or access to an enterprise service like Active Directory – captured in a reusable handler.

Also, tying back to a configuration-driven approach, you can employ “sense and respond” style innovation with no fear of disrupting the underlying service platform since no programming changes are occurring. Here’s a link to a short blog entry on that topic: Service Provider Innovation, Three Easy Pieces.

In summary, here’s a “formula” to consider: CSMtP(ML/CPM) + ST + CSI = DML

Configurable, Secure, Multi-tenant Platform w/Master Library/Curator Portfolio Management + Streamlined Transitioning + Continual Service Innovation = Differentiated, Market Leadership.

Kinetic Data Training

By Derick Larson

You’ve purchased Kinetic Request or Kinetic Survey, you got it installed, you have some requirements scoped out—now what? Well, how about some training!

There are manuals to help and even web videos, but there is just no substitute for a knowledgeable person to come and help get you started. One of the best ways to do this is with a training class. Kinetic Data offers four different classes to help you get started (or restarted it it’s been awhile) with Kinetic Request, Kinetic Task and Kinetic Survey.

If you have purchased only Kinetic Survey, the choice is easy. We offer a two day Kinetic Survey Manager class and a one day Administrator class. During class you will learn all about developing survey templates including questions, text, images, formatting with cascading style sheets, events and integrations. This class is for people that will be creating and maintaining survey templates. During the Administrator class, we walk through performing an integration to a sample BMC Remedy form, and talk about installations, where and how data is stored, and using some custom javascript. The Administrator class is for BMC Remedy administrators, and is also useful for report writers.

If you purchased Kinetic Request (or better yet, both Kinetic Survey and Kinetic Request), there are more options for classes. First there is the four day Kinetic Request Manager class which includes everything from the Kinetic Survey Manager class (so you can take the Kinetic Request class and be covered for Kinetic Survey!) and adds on a day of talking about the Kinetic Task Engine. You’ll learn how to create your own task trees and all about our basic handlers and others available from the Kinetic Task Community (ktc.kineticdata.com). Like the Kinetic Survey class, this class is for people that create and maintain service items and service catalogs. And, the same Administrator class is offered as the fourth day of training.

With the addition of Kinetic Task, bundled with Kinetic Request, we have two additional classes. The first is aone day web based classthat is focused on building task trees for Kinetic Request. It is essentially day three of the Kinetic Request Manager class and is great for customers that are upgrading from older versions, or just want some insight into how Kinetic Task works.

The last class we offer is a three day course just on Kinetic Task Advanced Training. It includes all the material from the one day online class and adds two days of breaking down and creating the task handlers that are part of what makes the ne Kinetic Task engine so powerful.

The Kinetic Survey Manager, Kinetic Request Manager, Kinetic Administrator, and the Kinetic Task Advanced Training are all available both at a local St Paul, Minnesota training center (see our web site for specific schedules) or you can have a trainer come to your site. The one day Kinetic Task Builder class is offered as on on-line class only at this time.

One of the best reasons to have a trainer come to your site is customization. As much as possible, we will customize the training class to your needs and specific requirements. We will happily change or update our in-class examples to your specific needs. And, if there are specific items that you want included in training, we can make sure they are part of your curriculum.

Contact us at training@kineticdata.com to inquire about availability and cost. Let us help you get your Kinetic Data project off to a great start.

Jumpstart Your Kinetic Task Handler Development with Kinetic Task Community

By Nancy Nafziger

For many Kinetic Task users, the thought of creating a Kinetic Task Handler from scratch can be mind numbing. You may not be sure exactly how to do it or you’ve already got a lot on your to-do list, but you know that creating a task tree of handlers is the most efficient way to automate your workflow process. So you often look for shortcuts and easier ways to jumpstart the process.

Kinetic Task Handler

For newbies, I’ll back up and explain what a Kinetic Task Handler is. A Kinetic Task Handler is a module that performs a specific action used to automate a workflow process in Kinetic Task. Multiple Task Handlers are added to create and manage the workflow process.

Kinetic Task Community

Once you know what a handler is, you’ll want to know what Kinetic Task Community is. Kinetic Data is pleased to announce the launch of Kinetic Task Community (KTC). KTC is a resource for technical and nontechnical Kinetic Task users that provides an easier way to properly start and complete task handler development. KTC provides existing Kinetic Task Handlers that are validated by Kinetic Data Task experts. Existing Task Handlers can be downloaded from Kinetic Task Community to use out of the box or customized.

Unlike the phrase, “Anything worth having is worth working hard for,” with KTC you don’t have to work as hard to build Kinetic Task Handlers.

 

KTC Goal

Our goal with Kinetic Task Community is to grow as a resource to help Kinetic Task users collaborate with other users to create and share Kinetic Task Handlers. If you are a Kinetic Task user who has access to a Kinetic Task Manager console, jumpstart your handler development by signing up for a free KTC account today.

Kinetic Task Community—Start here for better handlers!

 

KTC Key Benefits:

  • Allows technical and nontechnical Kinetic Task users to decide how to best implement Kinetic Task handlers in a workflow process in Kinetic Task.
  • Saves time and costs by downloading existing Kinetic Task Handlers; reduces duplication of effort by using Task Handlers out of the box or customizing them.
  • Offers a training resource, which provides Kinetic Task Handler samples that include documentation to ensure that you are creating handlers properly.
  • Offers information regarding how to develop your own handlers and how to interact with different platforms.
  • Provides a key resource for generating handler ideas. Check out existing Kinetic Task Handlers see what is possible in your environment.

Task handlers are definitely “worth having” but building them doesn’t have to be hard work. If you want an easier way, check out Kinetic Task Community to jumpstart your Kinetic Task Handler development!