What’s New on Kinetic Community – October 2014

Kinetic Community is the information and interaction hub for users of Kinetic Data software. It’s the place to find and discuss product documentation, videos, presentations, training class materials, downloads, example service items, task handlers, bundles, bridges and more–as well as presentations and training materials from the 2014 Kinetic Enthusiasts Group (KEG) event.

Kinetic Community
Here is what’s new on the site since our last blog update: Continue reading “What’s New on Kinetic Community – October 2014”

What’s New on Kinetic Community – August 2013

Kinetic Community is the information and interaction hub for users of Kinetic Data software. It’s the place to find and discuss product documentation, videos, presentations, training class materials, downloads, example service items, task handlers, bundles, bridges and more.

Kinetic Community
Here is what’s new on the site over the past 30 days:

Implementing a Multi-Language Survey (August 21, 2013)

There are two main methods of implementing a multi-language survey, each with its own pros and cons, but making framework changes to support multi-language surveys is a bit more involved than simply cloning the survey and changing the displayed text. This article will focus on how to implement framework changes to enable multi-language surveys.

Arranging Checkbox Answers in Multiple Columns (August 20, 2013)

When you have a large number of checkboxes related to a single question, their arrangement on the page can become unwieldy and ugly. This solution article explains how to collect the answers in a multiple-checkbox List field and arrange them in parallel columns using JavaScript.

Putting Answers into Mobile-Friendly Tables (August 19, 2013)

The simple service item described in this article illustrates using a customer’s answers to build up a table in Kinetic Request.  This enables the customer to request multiple items (ex. Port details for a Server Add Request) without having to have multiple instances of the same field (ex. Port Type and IP Address) on the service item.

LinkedIn Handlers (August 15, 2013)

These two LinkedIn handlers allow you to post a comment along with corresponding web content to both an individual and a company’s profile. This web content url can be posted along with a Title, a Description, and an Image Url.

Twitter Handlers (August 15, 2013)

These two Twitter handlers allow you to post statuses of differing complexities to Twitter. One handler will post a text only status while the other one allows you to post a picture in jpg, gif, or png format.

Populating a Mobile-Friendly Table Using a Simple Data Request (August 13, 2013)

The service item described in this article illustrates using Simple Data Request to build up a table in Kinetic Request.  Once loaded, the sample service item uses the Simple Data Request framework to retrieve a list of User records and display a table of Create Date, Modified Date, Email, Login Name, and Full Name field values.

Data Pull (August 7, 2013)

This package contains the files necessary for displaying results from Kinetic fulfillment records (approval, work order) in the customer’s review request. This allows the customer to view fulfillment information without creating duplicates of all the fulfillment answer in the original request.

SMTP Calendar/Meeting Invite Task Handler (July 30, 2013)

This handler builds and sends an email with an icalendar meeting request invite directly to the specified email server specified by the associated task info values.

To learn more, check out all recent updates and resource additions on Kinetic Community.

Kinetic Data Training

By Derick Larson

You’ve purchased Kinetic Request or Kinetic Survey, you got it installed, you have some requirements scoped out—now what? Well, how about some training!

There are manuals to help and even web videos, but there is just no substitute for a knowledgeable person to come and help get you started. One of the best ways to do this is with a training class. Kinetic Data offers four different classes to help you get started (or restarted it it’s been awhile) with Kinetic Request, Kinetic Task and Kinetic Survey.

If you have purchased only Kinetic Survey, the choice is easy. We offer a two day Kinetic Survey Manager class and a one day Administrator class. During class you will learn all about developing survey templates including questions, text, images, formatting with cascading style sheets, events and integrations. This class is for people that will be creating and maintaining survey templates. During the Administrator class, we walk through performing an integration to a sample BMC Remedy form, and talk about installations, where and how data is stored, and using some custom javascript. The Administrator class is for BMC Remedy administrators, and is also useful for report writers.

If you purchased Kinetic Request (or better yet, both Kinetic Survey and Kinetic Request), there are more options for classes. First there is the four day Kinetic Request Manager class which includes everything from the Kinetic Survey Manager class (so you can take the Kinetic Request class and be covered for Kinetic Survey!) and adds on a day of talking about the Kinetic Task Engine. You’ll learn how to create your own task trees and all about our basic handlers and others available from the Kinetic Task Community (ktc.kineticdata.com). Like the Kinetic Survey class, this class is for people that create and maintain service items and service catalogs. And, the same Administrator class is offered as the fourth day of training.

With the addition of Kinetic Task, bundled with Kinetic Request, we have two additional classes. The first is aone day web based classthat is focused on building task trees for Kinetic Request. It is essentially day three of the Kinetic Request Manager class and is great for customers that are upgrading from older versions, or just want some insight into how Kinetic Task works.

The last class we offer is a three day course just on Kinetic Task Advanced Training. It includes all the material from the one day online class and adds two days of breaking down and creating the task handlers that are part of what makes the ne Kinetic Task engine so powerful.

The Kinetic Survey Manager, Kinetic Request Manager, Kinetic Administrator, and the Kinetic Task Advanced Training are all available both at a local St Paul, Minnesota training center (see our web site for specific schedules) or you can have a trainer come to your site. The one day Kinetic Task Builder class is offered as on on-line class only at this time.

One of the best reasons to have a trainer come to your site is customization. As much as possible, we will customize the training class to your needs and specific requirements. We will happily change or update our in-class examples to your specific needs. And, if there are specific items that you want included in training, we can make sure they are part of your curriculum.

Contact us at training@kineticdata.com to inquire about availability and cost. Let us help you get your Kinetic Data project off to a great start.

Jumpstart Your Kinetic Task Handler Development with Kinetic Task Community

By Nancy Nafziger

For many Kinetic Task users, the thought of creating a Kinetic Task Handler from scratch can be mind numbing. You may not be sure exactly how to do it or you’ve already got a lot on your to-do list, but you know that creating a task tree of handlers is the most efficient way to automate your workflow process. So you often look for shortcuts and easier ways to jumpstart the process.

Kinetic Task Handler

For newbies, I’ll back up and explain what a Kinetic Task Handler is. A Kinetic Task Handler is a module that performs a specific action used to automate a workflow process in Kinetic Task. Multiple Task Handlers are added to create and manage the workflow process.

Kinetic Task Community

Once you know what a handler is, you’ll want to know what Kinetic Task Community is. Kinetic Data is pleased to announce the launch of Kinetic Task Community (KTC). KTC is a resource for technical and nontechnical Kinetic Task users that provides an easier way to properly start and complete task handler development. KTC provides existing Kinetic Task Handlers that are validated by Kinetic Data Task experts. Existing Task Handlers can be downloaded from Kinetic Task Community to use out of the box or customized.

Unlike the phrase, “Anything worth having is worth working hard for,” with KTC you don’t have to work as hard to build Kinetic Task Handlers.

 

KTC Goal

Our goal with Kinetic Task Community is to grow as a resource to help Kinetic Task users collaborate with other users to create and share Kinetic Task Handlers. If you are a Kinetic Task user who has access to a Kinetic Task Manager console, jumpstart your handler development by signing up for a free KTC account today.

Kinetic Task Community—Start here for better handlers!

 

KTC Key Benefits:

  • Allows technical and nontechnical Kinetic Task users to decide how to best implement Kinetic Task handlers in a workflow process in Kinetic Task.
  • Saves time and costs by downloading existing Kinetic Task Handlers; reduces duplication of effort by using Task Handlers out of the box or customizing them.
  • Offers a training resource, which provides Kinetic Task Handler samples that include documentation to ensure that you are creating handlers properly.
  • Offers information regarding how to develop your own handlers and how to interact with different platforms.
  • Provides a key resource for generating handler ideas. Check out existing Kinetic Task Handlers see what is possible in your environment.

Task handlers are definitely “worth having” but building them doesn’t have to be hard work. If you want an easier way, check out Kinetic Task Community to jumpstart your Kinetic Task Handler development!