We built an agnostic platform to deliver incredible applications. It’s flexible, modern and fun to use.
Our customers have shown such enthusiasm and demand that we have made a lot of really big decisions:
- We are holding a regular hackathon and rewarding participants and winners handsomely
- We have announced a non-profit license that allows them to leverage the platform at a fraction or no cost
- Our employees are now granted 40 hours of time dedicated to participating in non-profits annually
- We are fully automating the delivery of our software so anyone can get started quickly
- Authoring training content so new users can get in and get started right after they download
And there’s more coming still.
This is a big change and we’re excited you are a part of it – if you’d like to learn more or stay in touch, follow us on twitter or subscribe for updates on http://developer.kineticdata.com or subscribe to our blog.
To read our press release click here!
The confluence of disruptive business models, emerging technologies (cloud computing, IoT, wearables) and the consumerization of IT has dramatically redefined the role of the CIO. While there’s no question the CIO’s job description is evolving (a Google search for “changing role of the CIO”–in quotes–yields more than 30,000 results), there’s no clear consensus on exactly what that means.
But a recent research report from Deloitte and accompanying summary suggest a new twist on the title: the CIO as “chief integration officer.” In this role, the CIO “integrates” technology, ideas, and processes across business functions to drive innovation and improve business performance.
The full report is well worth investigating, though it runs to 150 pages; the summary is an informative, quicker read. Continue reading “New CIO Role: Eight Ways to be a Chief Integration Officer”
As noted here previously, there are numerous words, phrases, and acronyms which are either unique to the IT service management and ITIL world, or have a specific meaning within those contexts.
To help clarify these terms and concepts, Kinetic Data has compiled definitions for nearly 60 items in our ITIL – ITSM glossary.
But the IT discipline is constantly evolving, with new practices, technology, concepts, models, trends and ideas being introduced. Reflecting these ongoing changes, four new entries were recently added to the glossary of ITSM terms.
Few terms in the realm of ITIL and IT service management are as controversial to define as DevOps; there seem to be nearly as many definitions as the number of people trying to define it. Continue reading “New Definitions Added to the Ultimate ITSM Glossary”
Buying new enterprise technology is an important decision, as good choices often stay in place for a long time (for example, IBM still has roughly 6,000 mainframe customers—including 355 of the Fortune 500). And bad choices can be extremely costly.
That’s why buying cycles often take close to a year, and involve half-a-dozen or more members on the selection team.
Many of the criteria are obvious: does the product meet functional requirements? Is it a good value? Does the vendor have a solid track record?
But there are equally important though less overt factors to take into consideration when selecting enterprise technology. A few months ago, a post here covered six questions to ask when choosing an IT vendor, from CIO magazine. Here are seven more decision criteria to use, according to eWeek—along with the answers you’d get from Kinetic Data. Continue reading “Seven Key Factors to Consider When Selecting New Enterprise IT – from eWeek”
Kinetic Community is the information and interaction hub for users of Kinetic Data software. It’s the place to find and discuss product documentation, videos, presentations, training class materials, downloads, example service items, task handlers, bundles, bridges and more—as well as presentations from the 2015 Kinetic Enthusiasts Group (KEG) event. As John Sundberg notes in the video below, Kinetic Community is a fantastic asset.
Here is what’s new on the site since our last blog update: Continue reading “What’s New on Kinetic Community – May 2015”
Simplifying request management for employee services increases satisfaction and reduces costs in any type of organization—business enterprises, service providers, government agencies, non-profits, and entities such as museums and libraries, which typically rely on a combination of public and private funding.
Queens Library in New York is one of the largest circulating libraries in the United States, with about 1,000 full-time employees spread across 62 locations, serving 2.3 million customers each year. Nearly 11.2 million people walk through the doors, and library staff answers nearly 4.4 million reference inquiries every year.
Continue reading “Queens Library Turns Page with Improved Service Management”
Kinetic Data’s director of products Kelly Heikkila is presenting “Kinetic Core — The New Platform for Kinetic Request″ today at the 4th annual KEG (Kinetic Enthusiasts Group) Conference. For those who couldn’t make it to the event in the Twin Cities, or just want to relive the session in blog format, here are highlights of the presentation.
by Kelly Heikkila
We’re excited to have the opportunity to introduce KEG attendees to the Kinetic Core platform and discuss what it means for the next generation of Kinetic Request.
Our customers are doing great things with the current version of Kinetic Request—building out not only great service catalogs for IT, HR, Facilities and more—but also developing solutions that extend beyond the catalog. They’re creatively applying Kinetic Request technology in areas like:
- Facility Check-Ins
- Project Management
- Light Inventory Management
- Marketing Automation
- Incident Management
Continue reading “Introducing Kinetic Core: The New Foundation for Kinetic Request”
Selecting a new IT vendor is about more than just checking off boxes for product features and functions. Functionality is important of course, but it’s table stakes.
When you’ll be relying on a software application to help fundamentally improve your business operations and the working lives of employees, it’s imperative to get to know the vendor behind the product.
Is the company reliable? Are they the kind of people you’ll enjoy working with on an ongoing basis? Are they committed to helping you achieve your professional objectives—or just out to make a sale?
In a recent CIO magazine article, Rob Enderle provides an outline for such an evaluation. Continue reading “Six Questions When Choosing an IT Vendor – from CIO Magazine”