Don’t Miss the Higher Education ERM Webinar this Wednesday!

Our in-house ERM expert, Brian Shealey, will be presenting to the ITIL Constituent Group on EDUCAUSE on Wednesday, May 7. We’d love to have you all join us!

Please join us for this webinar, Wednesday, May 7, 3pm ET / 12pm PT.  The presenter will be Brian Shealy of Kinetic Data, and he’ll present the concept of Enterprise Request Management and how higher ed organizations can directly benefit from the approach.

The ERM approach is used by organizations to improve service while reducing the cost of service delivery. The concept is to offer fully integrated cross-enterprise business process automation delivered in an intuitive user interface, while employing an integrated back-end delivery model that leverages existing enterprise software investments. This approach ensures cost-effective enterprise service delivery with first-time fulfillment, resulting in lower costs and happier customers.

After the introduction to Enterprise Request Management, Brian will use the Kinetic Data solution to demonstrate one example of ERM implementation.

To participate go to: http://educause.acms.com/cg and sign in as a guest using your name and institution. Dial 1-877-944-2300 access code 99281#.

Please join us next Wednesday for the opportunity to ask questions during the live session.  As always, the presentation will be recorded, and will be posted on the ITIL CG wiki:

http://www.educause.edu/wiki/itil

 

First-Ever Wally Awards Presented at KEG14 [Video]

Three Kinetic Data customers were honored with the inaugural Wally Awards, a.k.a. The Wallys, at this year’s Kinetic Enthusiast Group (KEG) Conference in Denver.

Our own Ben Christenson presided deftly and humorously over the awards ceremony at the closing session of KEG 2014.

Honored for their creative and effective use of Kinetic Data products were:

  • Favorite Poster Story (Advanced Technology Services);
  • Innovator of the Year (CareTech Solutions); and
  • Rookie of the Year (Nordstrom).

For complete awards coverage, check out the news release or the full-length video on our website. Oscar may be glitzy—but Wally is bendable.

The Kinetic Data Secret Sauce (Video)

Theodore Roosevelt said that “Nobody cares how much you know, until they know how much you care.” Great ideas (or great software) are only great to the extent they are devised to help others solve real problems.

In conversations with Kinetic Data customers, an observation expressed frequently is that the company’s employees are not only technically adroit, but also seem to truly care about making customers’ lives better—whether it’s as simple as resolving a minor functional issue or as complex as enabling users to create capabilities their companies have never had before.

What’s behind this approach? In this video, co-founder and president John Sundberg talks about how to assemble a great team, collaboratively develop ideas, and anticipate customer needs. He also discusses what’s behind the enterprise request management approach to business service delivery, and the inspiring results of customers building upon Kinetic Data software and sharing their accomplishments at the annual KEG event.

John is also known for his colorful expressions, such as “It’s like comparing apples to space travel.” Hear this and other “John-isms” decoded in these short video outtakes.

Learn more about Kinetic Data here.

Register Now to go BOGO to KEG14 – Early Bird Pricing Expires Soon!

Brace yourself for three days of “extreme knowledge transfer” at the Kinetic Enthusiasts Group (KEG) 2014 Conference, once again at the Inverness Hotel and Conference Center in Denver.

Register Now for KEG14The conference runs February 24 and 25, 2014, with post-KEG training sessions February 26-28. Register now for special two-for-one pricing (KEG14 conference only) until November 30.

  • New this year: KEG Conference first, training second. Think Show and Tell (and Do!). During the KEG conference we will show you great things, and then during the training sessions, we’ll tell you how and you’ll actually do great things! Plan to go home with some extreme knowledge transfer and actual improvements to your systems.
  • Next, we have so many Customer Success Stories, we’re changing the format to show off more customers and go deeper into the great things they are doing with our software.

Kinetic Info - Love

  • Among the breakout sessions planned, we will offer introductory and deep-dive sessions on Kinetic Info, winner of the Best New Product at WWRUG13. 

We’re planning the best KEG yet, so get yourself to KEG!  More information is here: keg.kineticdata.com.

Kinetic Info Named “Best New Product” at WWRUG

There are lots of awards given out in the business software realm each year, from industry associations, trade publications, and other sources. But the most gratifying award any company can receive is recognition by its own customers and prospective users.

So it is that all of us at Kinetic Data are pleased and honored that the attendees at the recent World Wide Remedy User Group (WWRUG) Conference named Kinetic Info this year’s “Best New Product.”

WWRUG Best New Product Award 2013

Kinetic Info is a social dashboard of key service delivery metrics and trends that provides clear information and the ability to socially share insights for improving business processes. It’s a cloud-based application that provides managers of business service functions, like IT and HR, with visibility into their key service delivery metrics.

Kinetic Info enables managers and teams to view key service measures and trends based on data pulled from virtually any enterprise source or application, and add questions, comments and answers. Discussions are archived with their associated charts and retrievable any time.

For more details, check out the full news release here.

Kinetic Data was previously honored by WWRUG attendees as “Innovator of the Year” in 2009 for our service request management software and for “Best Customer Service and Support” in 2010.

John Sundberg to Present the ERM Concept at Gartner Symposium/ITxpo

Kinetic Data president John Sundberg will deliver a presentation outlining the concept and benefits of Enterprise Request Management (ERM) at the Gartner Symposium/ITxpo in Orlando, which runs from October 6th through the 10th. The ERM presentation will take place in the Emerging Technology Pavilion Theater on Wednesday, October 9, at 12:35 p.m..

Gartner Symposium/ITxpo 2013Gartner Symposium/ITxpo is the world’s most important gathering of CIOs and senior IT executives. This year’s event will focus on how the convergence of forces like mobile, social, and cloud technologies are dramatically reshaping the role and business expectations of IT. The 2013 agenda offers 500+ analyst sessions, workshops, roundtables and mastermind keynotes across five full days. With 10 role-based tracks and 11 industry tracks, the agenda targets your specific title responsibilities and ways to adapt new ideas and strategy to your industry, along with insight on what’s next in IT.

John’s presentation will discuss how an ERM approach to service requests and fulfillment drives cost savings and business agility. Organizations are moving to ERM in response to changes in the business environment—such as BYOD and the consumerization of IT—and the shortcomings of technology-focused service request management approaches in adapting to those changes.

Large businesses and government agencies recognize the need for “self-service 2.0” approach to request management. The core elements of self-service 1.0—posting a catalog of services and list of “known solutions” in the form of a knowledgebase—had limited value. The approach these organizations are finding valuable is to bridge the gap between an employee needing something (anything from a new office chair to resources for a new product development project) to an employee getting something. ERM bridges that gap.

Business function managers are empowered to define their own service items and task flows. Internal or external “customers” get a single intuitive, Web-based interface for ordering any type of service, without needing to understand the underlying approval and scheduling processes. Organizations benefit from accelerated service delivery, improved first-time fulfillment, and lower service delivery costs.

Kinetic Data will also be exhibiting in the Emerging Technology Pavilion. Registration is still open for this Gartner event.

Plan Now for an Extreme-ly Valuable Event: KEG14

Mark your calendars and pack your gear for the big event coming in February. It’s time to plan your run to the Kinetic Enthusiasts Group (KEG) 2014 Conference, once again launching at the Inverness Hotel and Conference Center in Denver.

Early-bird registration now open for KEG14Brace yourself for three days of “extreme knowledge transfer” designed to keep you at the top of your form and get peak performance from your business processes. KEG14 is the place to discover new ideas for optimizing service delivery processes, hear real-world success stories, and network with the best in your field.

The conference runs February 24 and 25, 2014, with post-KEG training sessions February 26-28. Register now for special two-for-one pricing (KEG14 conference only) until November 30.

Attendees at last year’s KEG event heard about how the role of IT must change in the “age of the customer,” case studies from organizations like CareTech Solutions and Fairfax County Schools, and what was new in products like Kinetic Task. This year’s lineup of sessions will be the best ever.

Learn more about the KEG14 event, registration, and hotel accommodations. Be on the lookout as we unveil more information as the event approaches. The place will be jumping, so get the lift you need to optimize your business processes at KEG14. Visit KineticData.com or the KEG Facebook page for updates as the conference approaches.