Learn, Network and Have a Blast – miniKEGs Coming to New York and Washington DC

Our fourth annual Kinetic Enthusiast Group (KEG) event in May was the biggest and best to date. IT professionals from government agencies, business enterprises, school systems and service providers from across North America and Europe came together to share stories of their success with Kinetic Data products and get a sneak peek at what’s coming.

To build on that success, we’re taking KEG on the road. We’ll host our first two miniKEG events on the east coast this week:

miniKEG events - August 2015miniKEG15 – New York

Tuesday, August 11, 2015

Connolly’s Pub & Restaurant – Times Square

miniKEG15 – Washington DC

Thursday, August 13, 2015

The Willard – Carr Workplaces

We’ll be taking IT to the streets, sharing our vision of service management success for our customers through enterprise request management (ERM) and business process automation. Continue reading “Learn, Network and Have a Blast – miniKEGs Coming to New York and Washington DC”

Webcast: The New Rules of IT Support and Service Management

What are the new “rules” in IT support and service management? Kinetic Data recently spoke with Eveline Oehrlich, VP and research director at Forrester Research, to discover her organization’s findings and predictions on that topic.

Happy employees make for happy customersIn the webcast Rewriting the Rules on Service Support & Management: Happy Employees = Happy Customers, Eveline discusses:

KEG 2015 – Event Wrap-Up, Resources, and the Wally Awards

This year’s Kinetic Enthusiast Group (KEG) event was the largest to date. IT professionals from government agencies, business enterprises, school systems and service providers from across the U.S., Canada and Europe gathered for information-packed presentations, customer stories, networking and training.

Ben Christenson presents the 2015 Wally Awards at KEGKEG 2015 also featured the second annual Wally Awards—recognition given to customers who’ve done uniquely innovative things with Kinetic Data products and technologies. Among this year’s winners were:

Continue reading “KEG 2015 – Event Wrap-Up, Resources, and the Wally Awards”

Introducing Kinetic Core: The New Foundation for Kinetic Request

Kinetic Data’s director of products Kelly Heikkila is presenting “Kinetic Core — The New Platform for Kinetic Request″ today at the 4th annual KEG (Kinetic Enthusiasts Group) Conference. For those who couldn’t make it to the event in the Twin Cities, or just want to relive the session in blog format, here are highlights of the presentation.

by Kelly Heikkila

We’re excited to have the opportunity to introduce KEG attendees to the Kinetic Core platform and discuss what it means for the next generation of Kinetic Request.

Kinetic Core presentation at KEG 2015Our customers are doing great things with the current version of Kinetic Request—building out not only great service catalogs for IT, HR, Facilities and more—but also developing solutions that extend beyond the catalog. They’re creatively applying Kinetic Request technology in areas like:

  • Facility Check-Ins
  • Project Management
  • Light Inventory Management
  • Marketing Automation
  • Incident Management

Continue reading “Introducing Kinetic Core: The New Foundation for Kinetic Request”

Platform for the Future: Community-Based Tech Groups to Highlight KEG Event

As reported yesterday, the second day of the Kinetic Enthusiasts Group (KEG) event will kick off a bit differently than in years past.

Previous KEG conferences have featured keynote speeches from prominent industry analysts like Jeff Kaplan and Forrester’s Eveline Oehrlich. But the Tuesday morning session at KEG 2015 will focus more on giving back than on giving advice.Mike Bollinger

In place of a traditional keynote address, this year’s session titled Platform for the Future will feature a panel of ambassadors from several tech-focused community groups starting the day off with an inspirational discussion of how their organizations are building bridges to underserved communities.

The panel will be moderated by Mike Bollinger, co-founder of Minnesota technology news site TECHdotMN and founder of mobile design & development firm Livefront. Continue reading “Platform for the Future: Community-Based Tech Groups to Highlight KEG Event”

How to Accept Credit Card Payments in Kinetic Request

by Kelly Heikkila

Registration for Kinetic Data’s annual user conference, the Kinetic Enthusiasts Group (KEG), opened last week.  This year we wanted to make the registration process as seamless as possible.  Our outstanding hotel venue, The Depot Renaissance, offered a great landing page just for us booking the hotel for our event.  We also wanted to accept credit cards right within the form, versus emailing out an invoice as we had done in the past.  Enter Kinetic Request, Kinetic Task and Stripe credit card checkout service.

How to accept credit card payments with Kinetic Request - KEG 2015Adding Stripe checkout into a form is a fairly quick three-step process: Continue reading “How to Accept Credit Card Payments in Kinetic Request”

Hop on Board Now for the 2015 KEG Event at Early Bird Rates

The 2014 KEG event was a thrilling ride for attendees, with training, networking, and the first-ever Wally Awards, where companies were recognized for the innovative and creative use of Kinetic Data software.

KEG15 - Kinetic Enthusiasts GroupThis coming year’s journey to greater knowledge and success with Kinetic Data products, KEG15 – Platform for Success, will have a new destination: the historic Depot in downtown Minneapolis, a landmark hotel in a great location, with easy access to the Mississippi river, Target Field, microbreweries, restaurants and more. Continue reading “Hop on Board Now for the 2015 KEG Event at Early Bird Rates”

Where’s Wally? Meet Us at these Upcoming ITSM Events

Fall is the season for football, back-to-school, and scrambling to complete that summertime to-do list before winter arrives.

It’s also the season when business and IT service management events kick into high gear. Kinetic Data will be exhibiting at several events over the next couple of months. Here’s where we’ll be—stop by and let’s talk about business process improvement.

IT service events - where to meet Kinetic Data this fallAFCEA TechNet Augusta 2014
September 9-11, Augusta Marriott at the Convention Center, Augusta, GA

Government, industry, and academia speakers will address a broad range of topics and focus on the importance of the network, security issues, and training to enable operational forces to modernize and be ready to meet emerging challenges in 2025 and beyond. Kinetic Data and service provider partners will show how Kinetic Data products support enterprise request management implementations in government agencies and the armed services.

Gartner Symposium/ITxpo 2014
October 5-9, Walt Disney World Resort, Orlando, FL

Learn how to realize, build and optimize digital opportunities, move digital business from theory to practice, and evolve IT leadership to become indispensable in the new digital business world. Kinetic Data will be showcasing our Kinetic Request service portal software, Kinetic Task automation engine, and other products that support enterprise request management initiatives.

BMC Engage 2014
October 13-16, Walt Disney World Swan and Dolphin Resort, Orlando, FL

Bringing together business leaders and IT professionals, from executives to operations to the front lines of system administration, BMC Engage 2014 offers a comprehensive agenda of IT management topics, networking, and hands-on technical training in BMC products and solutions.

FUSION 14
October 19-22, Gaylord National Resort, Washington, DC

Jointly hosted by industry icons itSMF USA and HDI, FUSION 14 brings together top minds to facilitate a total immersion experience into today’s most relevant service management topics. Discuss and compare the benefits and challenges associated with using ITSM when implementing virtualization, the cloud, mobility, security, SaaS, and more; establish and accomplish service management goals specific to your organization; and arm yourself with the knowledge you need to implement service management initiatives back at the office.