Schneider Electric Energizes Employee Services with Smarter Request Management

Organizations constantly change: they add and drop product lines, acquire other companies, divest business units, and expand into new markets or countries.

The true measure of any enterprise technology is not whether it can merely adapt to such changes, but also enable continual improvement,  both operationally and in employee experience.

Schneider Electric call deflection savingsWhen Schneider Electric launched an initiative to upgrade its employee services request portal, it put its request management software to the test. Here’s the company’s story.

Schneider Electric is a global organization with more than 170,000 employees in 134 countries, supplying a wide range of business and residential energy products and services.

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Fairfax County Public Schools Make the Grade with Improved Service Delivery

While no one enjoys having the “flow” of their work interrupted by a technology problem, that situation is especially vexing for teachers; a glitch can throw off not just their schedule, but that of the whole class.

Fairfax County Public Schools Improves IT Service DeliverySo when tech issues do occur, teachers need to be able to report incidents quickly, have confidence that the problem will be fixed promptly, and get back to their students.

Recognizing the challenges in the classroom, the IT staff at Fairfax County Public Schools first moved their services online in 2007. But this early system still relied on manual steps and paper-based approval processes.

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Queens Library Turns Page with Improved Service Management

Simplifying request management for employee services increases satisfaction and reduces costs in any type of organization—business enterprises, service providers, government agencies, non-profits, and entities such as museums and libraries, which typically rely on a combination of public and private funding.

Queens Library gets rave reviews for service request portalQueens Library in New York is one of the largest circulating libraries in the United States, with about 1,000 full-time employees spread across 62 locations, serving 2.3 million customers each year. Nearly 11.2 million people walk through the doors, and library staff answers nearly 4.4 million reference inquiries every year.

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Congratulations to CareTech Solutions – Named Best in KLAS for Seventh Straight Year

CareTech Solutions was recently named Best in KLAS (again) for healthcare IT outsourcing by KLAS Research. The 2014 award marks the seventh consecutive year that CareTech has been named a Best in KLAS category leader in IT outsourcing.

$4.7 million IT cost savingsAs reported, “CareTech’s top ranking for IT outsourcing (Extensive) is included in the ‘2014 Best in KLAS Software and Services’ report, intended to help healthcare providers identify the best healthcare vendors across multiple segments based on clients’ feedback.” The award is based on input from healthcare professionals and clinicians at thousands of hospitals, clinics and other facilities.

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