Shared-services organizations across enterprises, and IT groups in particular, are being simultaneously pressured to reduce costs and to support users in an increasingly complex technology environment—all while improving user satisfaction.
We believe the answer is enterprise request management (ERM), a model for managing and fulfilling business service requests that helps organizations redesign business processes from the customer (internal or external) point of view, accelerate service delivery processes, reduce costs, and provide first-time fulfillment. All while leveraging existing investments in skills and ITSM/enterprise software platforms.
Our mission with the Kinetic Vision blog remains to provide an objective and informative business service management blog where experts can provide thought leadership and interact with you. Topics include a wide range of ERM and business process automation themes.
Kinetic Vision bloggers include subject-matter experts such as:
- Kelly Heikkila, Director of Products
- Ben Christenson, Developer/Analyst
- Derick Larson, Support/Trainer
- Michael Poole, Director International Business Development
- Andrew Kramer, Director of Vertical Markets
- Matt Howe, Consultant