For Outsourcers, Service Item Portability is a Must Have—Part 3

Tweet By Brett Norgaard (Part 3 of a 3 part series) In Part 2, we argued that service item portability must also be configuration driven in a service provider environment since it is most likely changing and under increasing pressure to deliver self-service and co-created services… securely, of course. This entry will top line the … Continue reading “For Outsourcers, Service Item Portability is a Must Have—Part 3”

For Outsourcers, Service Item Portability is a Must Have—Part 2

Tweet By Brett Norgaard (Part 2 of a 3 part series) In Part 1, we explored the dimensions of service item portability to get an idea of how vast the challenge is to run the same service item in different versions, instances, clients, and even with the same environment (test vs. production). Needless to say, … Continue reading “For Outsourcers, Service Item Portability is a Must Have—Part 2”

For Outsourcers, Service Item Portability is a Must Have

Tweet By Brett Norgaard (Part 1 of a 3 part series) Recently, we participated in and reviewed several deals involving help desk consolidations, platform migrations, system upgrades, and the transitioning of new clients onto the standard service delivery platform. The constant? Change. Movement. The challenge? Service items are tied to, trapped if you will, to … Continue reading “For Outsourcers, Service Item Portability is a Must Have”

Service Providers—Configure Your Service Processes for Superior Business Value

Tweet By Brett Norgaard Over the past year, my blogging has centered on how service providers (internal, shared service, or outsourcers/managed service providers) can save money, reduce risk, innovate, accelerate time to value, enhance customer satisfaction and increase productivity in their operations. How can this be accomplished, you ask? Once you have a configurable, secure, … Continue reading “Service Providers—Configure Your Service Processes for Superior Business Value”